LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. I've personally had good experience though. Quick Answer : Is LiveAquaria a good site? Delivery on time, packaged with care. Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. Why send sick fish to customers. Average Shopper Savings: -. Thankfully nothing spread to the fish I already had! They sent me over $200 of dead items that arrived a day late and on Xmas Eve. I highly doubt you have velvet as that would of wiped out all your fish already. Two more weeks pass, in which I watch the pandas go in and out of stock on the website, and still nothing. I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. Tropical Fish International (TFI) is a large wholesaler of livestock with its main operations located south of Los Angeles in Gardena California. Ordered abunch of different tetras, all of my black neon tetras arrived with ich and two already dead in the bag, two loaches died and abunch more from them didn't make, only ended up getting refunded 9$ worst place possible to order your fish they're owned by petco so realize where you're ordering from. Not that it's size is too big, but idk if it has enough sand in a 130. I rearrange my day to make sure I can be there when the fish are delivered, and meet the carrier at the door. Get answers to your questions regarding aquarium lighting. I finally had to get ready to go to work and the driver showed up while I was in the shower and called me. Jake is interested in every facet of the marine aquarium hobby from the concepts to the technology, rare fish to exotic corals, and his interests are well documented through a very prolific career of speaking to reef clubs and marine aquarium events, and writing articles for aquarium publications across the globe. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. I don't believe they were only in their bags for 24 hours. In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. Alexa rank, (adsbygoogle = window.adsbygoogle || []).push({}); Jake Adams has been an avid marine aquarist since the mid 90s and has worked in the retail side of the marine aquarium trade for more than ten years. Here's the response: Five years ago LiveAquaria was acquired by PetCo as part of the Drs. Verification can help ensure real people write reviews about real companies. "Thank you for the photos with measurement. Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment. it was DOA. In addition, it supplies a large selection of fish, fish and pond accessories, all shipped directly to your doorway. Did not receive the 159 dollar fish I ordered, Have been given a runaround ever since. Thank you for allowing us the opportunity to review/resolve. We would like an opportunity to resolve if you will please PM me your email address or order information. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. The two week guarantee is huge, and they have honored it in my experience. The Fora platform includes forum software by XenForo. I asked them to extend the warranty. We also have articles written by Scott W. Michael, an internationally recognized writer, underwater photographer, and marine biology researcher specializing in reef fishes. Sothey get away with changing the advertised size after the fact? Cindy S. Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. Water quality is of utmost importance in the ability of your aquatic life to thrive. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. All 6 Boesmani were dead. Making mistakes isn't the problem. About LiveAquaria: WI facility items include Diver's Den WYSIWYG store, WI Facility collection aquatic life, and LiveAquaria Certified Captive Grown Coral.Limit (1) FREE Marine Invert Pack per order. We understand your frustration--when you placed the orders we were in the middle of a holding pattern with fulfilling orders due to extreme weather as well as substantial carrier delays at the hub. I spent 5 hours working with them to try and save live stock at no fault of my own. Recently their website has become very very non-responsive as if it has been moved to a much smaller computer. YourPetProducts Newsletter Codes: Get 10% Off at YourPetProducts With Newsletter Discount Codes Shared by Other Shoppers. Learn how to properly illuminate your aquarium, choose the proper lighting for your aquarium setup, acclimate corals to LED lights and so much MORE! Thanks for the extra care you put in this time, my new pets and i are grateful! I want to order cichlids because What site can I order fish off of? Coupon used: 0 times I was sent RED tux guppies. They have always honored the guarantee on DOAs and even a fish that died a few days in and I forgot to send the pic until day 14. Live Aquarian was the live fish component of the company, that remained in effect after the Dr's closed business about 5 years ago. If price is good enough to buy sight unseen I say go for it. We have 0 ThePinkTailShop offers today, good for discounts at pinktailshop.com and other retail websites. So guess what 6 fish get to die because live aquaria are pieces of sh. Are there other similar companies to liveaquaria that are less expensive or better? LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. I wouldnt recommend this place. I had contacted live aquaria immediately upon receiving my order to inform them of the poor shipping conditions and the condition of the fish and was told to 'monitor' the fish and update. They are very reliable. Up to 20% off + Free P&P on Jack Wattley Discus products. Liveaquaria is reliable, so is bluegrassaquatics. Don't miss such a good opportunity. On average, we find a new SweetPaw coupon code every 5 days. Update: 15 hours ago . Last review for liveaquaria because I will nevaaa buy from them again.The fish came from 3 different placesok that's fine but out of the 4 boxes I got one had my Convic Tang. Thank you for allowing us the opportunity to resolve your concerns. Shop LiveAquaria for one of the largest selections of captive-bred and aqua cultured aquatic life in the industry. 1. I knew this would not end well. 1. the customer service representative was not helpful about the next day delivery. Any good reliable websites to order frags or corals from in europe? Post Here. Some eventually died and some I was able to save in my hospital tank. They do not care about your dead fish, and keep all the money anyway. Ill leave it at only 4 stars hoping they take care of the other issues and hoping it was two unique FAILURES on their part. Thank you for sharing your positive experience. Change water. Liveaquaria site is very very deceptive. LiveAquaria has a consumer rating of 1.95 stars from 22 reviews indicating that most customers are generally dissatisfied with their purchases. Is it temp staffing due to covid-19 or is there a more serious issue? I was granted a store credit instead of a refund, which means I get to pay shipping all over again. This is a tough lesson to learn. Emails from them were nothing more but the standard 'sorry, can't help ya but we value as a customer blah, blah, blah'. Not valid in combination with any other offers. It's about half the price of the DD, but I don't get a 14 day guarantee. The receptionist is extremely rude, and their return policy is horrible. I placed an order last week. all at great prices! I ordered 2 cichlids last Thursday. Also slow shipping. I got a lame email back from customer service when I advised them that the fish arrived with ick. Beware - scam!!! And the last 4 orders Ive received, the packaging is an absolute mess. They got MY money. All rights reserved. I placed an order and made the mistake of not looking at the most recent Yelp Reviews or reviews in general for this company.And yes indeed avoid this Mom & Pop operation, they havent gotten better.This place uses 'drop ship' from Los Angeles fish mills, not their 'mom and pop' store in Wisconsin.The main thing LiveAquaria had going for it was selection, but they don't stock what they claim (and they don't pay attention to what's healthy). $200 Off. liveaquaria.com This is what's in store for you this week. The checkout experience is a little clunky and could be updated. Learn more about Birdeye, Good Man Dr Father love spell who can help you get your ex back whatsapp+2347025304909 or Facebook page The bag water was cool and clean, fish were 98% healthy on arrival. Now that I worked with them, thy can't work with me. The fish developed popeye 2 days later, and barely eats. I think I will be buying some animals from the DD in the future. Reply Quote. 3 bags inside were broken with dead fish. :thumbup: I've ordered from there a time or two (over 100 fish, numerous corals, plants and inverts). we'll see how it goes! They simply shipped the fish. At this point, I'm going to eat the loss as I don't trust the fish they sell. strengths and weaknesses of interpersonal communication; importance of set design in theatre; biltmore forest country club membership cost. I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. Free shipping should be a lower amount. . 2 avery_rt 3 mo. Have to dispute with my bank. No refund issued. When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. For a better experience, please enable JavaScript in your browser before proceeding. Has anyone ever ordered fish or plants from here? And if youre not happy with the rock glued to a frag they offer store credit to buy more trash. Keep up the good work! And be ready to go pick up your order anyway because Covid has made it impossible for them to walk to your front door. An extension of 1 day! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LiveAquaria, Misrepresentation, Terrible customer service. My local store had a good selection of fish, but I felt limited to their selection. Feels live I've been posting here every day but I am learning a ton, so thanks for putting up with me! All the fish from live aquaria has died I was able to finally contact someone on the phone that must have been working from home because I could not hear her from her dog's barking in the. Very rude customer service that is replies every few days. Pretty fish, but all but one died. Companies can ask for reviews via automatic invitations. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. Our apologies it is the correct size." I know people who order from there. LiveAquaria's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. Is liveaquaria.com a good resource to buy livestock from? Now I am successfully caring for 12 of these leopard wrasses and am aware of all the issues that arise with them but I cant raise a half dead wrasse back. Thank you and have a nice day! I emailed them. Is LiveAquaria a reliable site to order fish from? Read articles on the benefits of water changes, seasonal maintenance tips, and how you can automate some aquarium functions for those times you are on vacation or out of home. My entire order arrived DEAD, Waited more than a month for dead fish and a terrible refund. 5 1 0. Actually from DiversDen a couple times and Live Aquaria as well. I was charged several times as well on my credit card. Based on the excellent customer service my business goes . 2. 1-800-334-3699. Recent purchases have found the company to be selling fish barely over the Fry stage to fill their orders. " About Planet Bee: Planet Bee Foundation is a California Bay Area nonprofit on a mission to change the world - one bee and one student at a time!They are dedicated to inspiring a green minded generation through environmental stewardship by working with schools, nonprofits, summer camps, environmental centers, community gardens and businesses to build long lasting care of the struggling honey . 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