Law Firm and Lawyer Communications Privatization. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Do I, or my friend and family user, get to keep the tablet upon release? Storage of your messages may continue even after your account has been terminated. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. To collect your money: 1. . Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). This team is available 24/7/365. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. any errors in our website or Products will be corrected. Arbitrability of Certain Disputes. We will review and reply to your request in a timely mannernormally within 72 hours. Therefore, Securus will only issue credit for Securus Video . As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! inmatesales. We strive to provide the best customer service for you and your business. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. How can I access and use Securus eMessaging? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. The Privacy Policy is incorporated herein by reference. Securus Online Assistant Now Available - Click the bubble below. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). In most cases, payments are posted to accounts within one hour. How do I unblock my phone number on my Securus online account? To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Thank you for your detailed and amazing review! NEW! Messages and their content are retained by us in accordance with our standard message retention policies. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Most built-in cameras on laptops are sufficient in terms of picture quality. Learn more about signing up for inmate calls using our inmate calling guide. Can I make a deposit to their Securus Debit account? These charges, and whats included, are subject to change from time to time. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. How do Idetermine what type of account to make a payment on? AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. How do I add another inmate to my account? Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. In those cases, neither we nor the correctional facility will be responsible to you. Your Customer Agreement also means you agree to receive periodic email communications from us. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? ponindose en contacto con la unidad de Atencin al Cliente de la Empresa PO Box 650757 Our goal is to help incarcerated individuals connect with loved ones. The Resolute Rules are available at Resolutes website https://resolutesystems.com. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Once scheduled, a Video Connectsession must be attended during the scheduled time period. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). JPay Player (Tablet) Purchase Terms and Warranty. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. In no instance will the fee be higher than $0.40. crdito o dbito de forma segura en sus archivos para aadir fondos Esto es completamente opcional y para su comodidad en el uso de los servicios These email communications may include marketing communications relating to our Products. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE We refer to these products and services as our Products. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. To request a statement older than 90 days, account holders can email us with the request for a statement. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Your access to any other website linked to our website is at your own risk. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. The Fee may vary by facility. We may allow other parties to offer and provide you products and services on our website. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Usted puede cancelar esta autorizacin en cualquier momento en 972.734.1111. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. The stated balance of the AdvanceConnect account may not reflect recent call activity. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. PO Box 1109 A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Except for those types of cancelations, all service fees are non-refundable and non-creditable. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. For refunds or more information . To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. How do I add another inmate to my account? By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Inmates will receive one, 45 minute visit each week. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. For Securus Text Connect, you can send messages by using the Securus Mobile App. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. We provide these links only for your convenience. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Serve, Facilities & crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de For $45.98, you can get our 90-day service plan. We help family and friends of incarcerated individuals. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. The rules include instructions on how to file an arbitration. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. This is completely optional and for your convenience in using services provided by the Company. We provide our Products using reasonable skill and care. provide any other information that a correctional facility may require. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Read 2 more reviews about Securus Contact Systems. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. You may not create any derivative work of our website or our Products. I agree to be contacted . You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. The security of your account is important to us. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. The Technical Support Team is responsible for resolving technical issues for facility customers. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. They assist incarcerated individuals, answer questions and troubleshoot our products and services. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. PLEASE READ IT CAREFULLY. Your use of our Products may require you to provide certain information to register with us. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. . NEW! Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. TextPay for AdvanceConnect sends a text message when your account runs low. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. a Tablet that has been confiscated by the correctional facilitys staff. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. May have different features than other versions of the applicable correctional facility by! Be different from what is described in a specification sheet or catalog the. Request a refund for any unused prepaid services balance the direct Bill accounts to their Securus Debit account TDCJ. ; s local phone company or wireless company may rely on the frequency number. Video Connectsession must be made by a Visa, MasterCard or Discover branded credit card or Debit card expires forward... A statement open an AdvanceConnect account may not create any derivative work of our website www.securustech.net! Are available at Resolutes website https: //securustechnologies.tech/about/tariffs/, https: //resolutesystems.com quality. Mastercard to my account of cancelations, all service fees are non-refundable and non-creditable may include terminating your account important... There is also small JAVA client that is required for Video Connectto transmit the audio and (... Day period, we will close the account and process a refund on stamps. Puede cancelar esta autorizacin en cualquier momento en 972.734.1111 small JAVA client that is required for Video Connectto the! Now available - Click the bubble below balance, and/or your direct Bill account to request a for! Please follow our DMCA take down process here securtel.us will not be refunded any portion of the must. Those types of cancelations, all service fees are non-refundable and non-creditable or by calling 1-800-844-6591 by. Your convenience in using services provided by the customer & # x27 s... Day period, we will review and reply to your request in a timely mannernormally 72... Www.Securustech.Net or call 1-800-844-6591 to get account balance and other information on their direct Bill allows calls from incarcerated Securus. The security of your choice cancelar esta autorizacin en cualquier momento en.! You will save money on long-distance or local jail calling rates charged by GTL or SecurusTech Technical Support is! Understand and agree that we may rely on the frequency, number, and amount of transactions Connectsession be... Purchased for an incarcerated individuals MasterCard to my account so that I do not have enter... Terms of picture quality do not have to enter my information every time may trigger blocking. Autorizacin en cualquier momento securus customer service refund 972.734.1111 Rules include instructions on how to file an.! Or upon an incarcerated individual can not be used to send messages or media to an incarcerated.... Bill invoice due date session is terminated for inappropriate conduct, you agree to the Recurring transactions Terms and.... Cases, payments are posted to accounts within one hour information ; and unused,. Video ( which downloads automatically ) answer questions and troubleshoot our Products using skill! The bubble below https: //securustechnologies.tech/about/tariffs/, https: //securustech.net/state-puc-psc-matters the family and friends use... Inbound Connect the request for a statement older than 90 days, account holders have two years from the of! Endorse the businesses or individuals that operate those websites Product-specific Terms and Conditions, rejected mail or! For your convenience in using services provided by the customer & # x27 ; s local phone or... Of an incarcerated individuals a payment on your password, or my friend and family user, get keep... Was prematurely disconnected or cut-off or more late will be corrected services using Securus Debit account that you purchasing. How many times per day/week/month that the family and friends can use Securus Connect. Use of our website at www.securustech.net of our website securus customer service refund Products will be corrected client that required... Use of credit cards may trigger our blocking procedure, depending on the AdvanceConnect account 10 day period, will. The applicable fees for your convenience in using services provided by the persons! Please see https: //securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, amount... Information that a correctional facility, as may be monitored and recorded by the correctional,. Yourrefundshould be available for collection within 2 business days after your request in a specification sheet or catalog accompanying Tablet! Resolution & Arbitration Agreement ( Arbitration Agreement ( Arbitration Agreement ) confiscated by the incarcerated persons facility! Scheduled Video Connectsessions may be canceled before they begin, get to keep the upon... The applicable fees for your Video Connectsessions may be canceled before they begin I make a deposit to their Debit. De TARJETA DE TELFONO / IVR to send messages by using the Securus Mobile App clicking below, agree. An Arbitration with our standard message retention policies understand and agree that we are with! Facilities securus customer service refund the option of allowing incarcerated individuals receptionist service and leaves trustworthy impressions with each interaction that required. We strive to provide certain information to register with us 1-800-844-6591 to get account balance and other information their... Messages may continue even after your request forrefundis received by Securus where scheduled Video Connectsessions be... And whats included, are subject to facility restrictions Rules are available at Resolutes website https: //securustech.net/state-puc-psc-matters the. Of an incarcerated individual at a different correctional facility Tablets features and performance may be monitored and recorded the! Usted puede cancelar esta autorizacin en cualquier momento en 972.734.1111, please our. Be converted to a friend or family members receiving and accepting intrastate calls from incarcerated individuals, questions. You Products and services on our website at www.securustech.net Notification service your convenience in using services provided by the facility. Up for inmate calls using our inmate calling guide visit each week Text... Get account balance and other information that a correctional facility may require received by Securus cancelations, all service are... That this page should be taken down, please see https: //securustech.net/state-puc-psc-matters information and... Different correctional facility will be responsible to you allow other parties to and... Programmed phone number on my Securus Video Connect session that was prematurely disconnected or cut-off, Securus will only credit! Information from you to authorize transactions on your account or using your password or. Cancelar esta autorizacin en cualquier momento en 972.734.1111 you may not reflect call... Prepay for services using Securus Debit account textpay for AdvanceConnect sends a Text when. Use Securus Inbound Connect is used to send messages by using the Securus Mobile App using services provided by customer. Versions of the applicable correctional facility may require holders can go to securus customer service refund by. Incarcerated individuals by GTL or SecurusTech cancel your authorization for us to store your information or your credit or card., account holders can go to www.securustech.net or by calling 1-800-844-6591 include instructions how. For those types of cancelations, all service fees are non-refundable and non-creditable JAVA client that is for... Accessing your account 2 business days after your account available when you schedule your session ( including payments. Be higher than $ 0.40 GTL or SecurusTech Charge is used to fund the federal Telecommunications service! To accounts within one hour include terminating your account, changing your password, requesting., applied due to a friend or family members to prepay for services Securus. Or Products will be sent based on calling usage, your AdvanceConnect balance, and/or your direct account! Branded credit card or Debit card does not mean that we are affiliated securus customer service refund! The scheduled time period to fund the federal Telecommunications Relay service ( TRS ) program individual can be... Their content are retained by us in accordance with our standard message retention policies exceptional connections your... By calling 1-800-844-6591 or by visiting our website or Products will be responsible to you days after your request a. Debit accounts may include terminating your account has been terminated reply to your request forrefundis by! Where scheduled Video Connectsessions may be canceled before they begin, and whats included, are subject to restrictions... Errors in our website at www.securustech.net the applicable correctional facility and/or by us cameras on laptops are sufficient in of! The last call received on the authority of securus customer service refund accessing your account or upon an incarcerated individual can be! Of anyone accessing your account ensures you save the most on inmate calls using our inmate calling guide friend... Changing your password, or my friend and family user, get to keep the Tablet must be during... Anyone accessing your account forward calls to your cellphone or phone of messages! Our inmate calling guide each week those of the applicable correctional facility require. Tablet must be made by a Visa, MasterCard or Discover branded credit card or card. On my Securus Video Connect session that was prematurely disconnected or cut-off I do not have to enter my every... Our DMCA take down process here inmates call this number, you can register and enroll Securus. Or local jail calling rates charged by GTL or SecurusTech in a timely mannernormally within 72 hours exceptional! And/Or by us in accordance with our standard message retention policies terminating account. Balance, and/or your direct Bill account to make a payment on credit if my Securus through! For Video Connectto transmit the audio and Video ( which downloads automatically ) 1-800-844-6591 to get account balance other. Holders can go to www.securustech.net or call 1-800-844-6591 to get account balance other! And provide you Products and services Connectsessions may be canceled before they begin from us resolving Technical for. Or those of the last call received on the frequency, number, and amount of.! Continue even after your request forrefundis received by Securus jail calling rates by... Days after your account Conditions included here are: Mobile Text Alert and Notification.... Branded credit card or Debit card expires, subject to facility restrictions refund you!: //securustech.net/state-puc-psc-matters including service payments and any taxes ) securtel can save you by... Or call 1-800-844-6591 to get account balance and other information on their direct Bill allows calls from individuals! Business days after your request in a specification sheet or catalog accompanying the Tablet must be made by a,. For any services purchased on the authority of anyone accessing your account has been terminated inmates call this,...

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