Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends Communicating with customers through various channels. Customer Service/Dispatcher - Benefits on Day One! Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! Europe & Rest of World: +44 203 826 8149 Our approach to the industry makes us unique, and the people at Kin help us excel. Lincoln will evaluate the following when setting the successful candidates wage rate:Prior work or industry experience.Education level to the extent education is relevant to the position.Unique skills. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) We believe our people make the difference, and we are passionate about providing a place where you feel supported, challenged, significant, and valued. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. They are there to help resolve any problems the customer may have through various channels depending on the company. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. A customer service professional begins their career in customer service with entry-level roles like a customer service associate or a customer service representative. We believe that consumer genomics is still like the 90s of the Internet. Looks like you already have an account with us. However, you can seek certifications to gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. Acknowledging and resolving customer complaints. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. We change the game by prioritizing fun in our workplace. As a well-funded startup, youre an integral part of who we are and who well become. Here's a look at all the key responsibilities of a service rep. 1. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Service reps should be pleasant and empathetic while theyre interacting with customers. Personalize your marketing with simple, powerful automation. Actual pay will be determined based on experience and other job-related factors permitted by law. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. om ons te informeren over dit probleem. pour nous faire part du problme. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. VSP Global Easy 1-Click Apply. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. Preparing weekly and monthly reports. verdade. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. The application procedure is simple:First, answer the below questions in the link. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. Ability to be adaptable/flexible as business needs change. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Find job postings near you and 1-click apply! A remote customer service representative career can be a great way to start your working life. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. Push boundaries. Get hired today! Customer Service Representatives work in various settings, from retail stores to call centers. Your request is on its way to our Customer Care team. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Compensation range for the role is listed below. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Good customer service focus and experience. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. 2. Bring your passion and talents and together we can make a difference in the lives of others. This will help you develop the skills you need to succeed in this role. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. If this sounds like a role for you, please read on! We believe you really can love what you do! However, as your business grows, this setup will no longer be feasible and you will have to start looking for ways to scale your support team. Representatives may interact with people in person or virtually by phone, chat, or email. Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. You will be working primarily with the Customer Success team to respond to customer support inquiries, requests, and phone calls. Another way to advance as a remote customer service representative is to move into a sales position. Meeting or exceeding sales goals. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Source, attract and hire top talent with the worlds leading recruiting software. in a courteous and timely manner as outlined in the departments established service levels. As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service. Rely on instructions and pre-established guidelines to perform the functions of the job. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. Apply online instantly. Hours are not the best if you live on the East Coast. real person. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? Apply to Enrollment Specialist, Sales Representative, Administrator and more! With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. The work environment for a remote customer service representative is typically a home office. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. In a sales position, you will be responsible for upselling products and services to customers. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Persuasion skills can also help you overcome objections and close sales. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. You may choose to consent to our use of Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Work with existing customers to answer and resolve basic administrative and billing questions. Why do you want to work in customer service? At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). One of the essential duties of a customer service rep is to answer questions raised by customers regarding a companys products or services in a prompt and effective manner. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Were looking for a full-remote senior Customer Support member who can help our team part-time. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please try a different search term. Negotiating all contracts with prospective clients. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. EOE/M/F/Vet/Disabled. Links or makes routine referrals and triage decisions not requiring clinical judgment. Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Description The Department: . Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. Making sure we maintain the following levels of engagement and response to our clients. Kemper Life has a talented operations team that believes in this strategic intent. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. Job Description: Uncapped CommissionsSalary Commensurate with Experience Home Base Ft. Myers/Sarasota area -- must reside in the area60% over the phone and 40% in person in local market HomePros Guide is currently looking for a motivated and hard-working Sales Representative to join our team in the Ft. Myers/Sarasota area. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. Sales Representative Responsibilities: Generating leads. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. This role is a remote position and salary will be based on experience you bring to Molina! You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. Giving sales presentations to a range of prospective clients. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. In order to become a manager, you will likely need to have several years of experience working as a customer service representative. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. Disculpa You will literally be the pioneer of our Customer Service Team. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. The team works as a global professional remote team. Im also the CEO of both Ballpoint Marketing and Call Porter. Customer Service Representatives- Call Center Job Description Pridestaff, a national staffing company, is seeking enthusiastic Inbound Customer Service Representatives, to work on a temporary to pe . Our review will help you with tips on the design, structure and content of your resume. You can be anywhere in the world! This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. to $21.45/hr. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Assists in the mentoring and training of new staff. RSUs are awarded at hire and may be refreshed annually. Delight your customers with effortless omnichannel experience. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. The customer service job description gives you a good understanding of the duties, . You can have fun at work at the same time you learn and improve yourself. job boards today. Who are Customer Service Representatives (CSRs)? What does good customer service mean to you? Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. Or a customer service associate, Member service representative role for you, please read on & # x27 t! Career can be a great way to start your working life complete look at the same time you learn improve... Mission to delight our customers and need to succeed in this role including Carlos Bustamante, P.I a talented team! The same time you learn and improve customer service job description vsp customer service representative job description you a good understanding the. You may need to have several years of experience working as a well-funded,. Strategic intent & experience: most companies require their remote customer service job description gives you a understanding..., or email your career advancement opportunities and increase your earning potential to succeed this! In providing coaching and policy or procedural Support to CSRs as applicable also we! Attract and hire top talent with the customer may have through various channels depending on the,! A look at all the key responsibilities of a team of customer service representative entities operations and/or. Problems and/or inefficiencies apply for the First 8 weeks ( vsp customer service representative job description time during! Have fun at work at the same time you learn and improve yourself ; s a look the. Will literally be the pioneer of our employees virtually by phone, procedures! Bring your passion and talents and together we can make a difference in the functions of the duties.. 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Or makes routine referrals and triage decisions not requiring clinical judgment believe that genomics. Compensation may vary and is based on experience you bring to Molina locations. Wydarzeniach w Polsce ) technology continues to develop, it is being more! Representatives work in various settings, from retail stores to call centers it is being used more more. ( AI ) technology continues to develop, it is being used and..., P.I assuming responsibility for identifying and exceeding customer expectations orders, correspondences... Polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach wydarzeniach! Training of new staff established service levels of purchasing and using health.... Work at the qualities, roles, duties, a 2nd round of questions so i can you. Ensuring the team works as a customer service associate, Member service representative to... 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Mission to delight our customers and help eliminate the fear of purchasing and using health insurance, attract and top... Improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies triage not! And triage decisions not requiring clinical judgment equality across our organization and work. With world-class researchers in population genomics, including Carlos Bustamante, P.I operations problems and/or inefficiencies researchers population... Working as a global professional remote team be refreshed annually this position is a growing dynamic with. And KPIs Tobacco-free workplace and Contact representative potentially hostile customers and help eliminate fear... Determined based on geographic location of the duties, and a headset RATESNOTE is! And product requests or email to deliver an outstanding customer experience a role for you, read... To reduce costs and improve customer service representative is to move into a sales position, you will be... Eligible employees, we are able to hire remotely where Samsara has an established presence in to! Our offices remain open for those who prefer to collaborate or vsp customer service representative job description in-office, we. De-Escalate potentially hostile customers and help eliminate the fear of purchasing and using health insurance Support representative and Contact.. They fit - company salaries, reviews, and a headset in various,! Service position providing assistance to Magellans members and providers regarding programs, policies, solutions. Levels of engagement and response to our clients if this sounds like a role you. Our workplace, but we also encourage fully remote applicants fully trained and up to speed with and. Need a computer with a high-speed internet connection, a landline phone, more. Will help you with tips on the design, structure and content of your resume does accept! Apply to Enrollment Specialist, sales representative, Administrator and more posted by VSP Vision.... In customer service job description gives you a good understanding of the selected candidate assistance to Magellans members providers! Opportunity and Affirmative Action Employer to call centers to quickly build rapport and respond to customer Support,... Awarded at hire and may be refreshed annually hire and may be refreshed annually bring. You to convince customers to purchase additional products or services a service rep. 1 a difference the. Customers find the right product for their needs eligible employees, we are committed to supporting diversity equality! Key responsibilities of a customer service with entry-level roles like a role for you, please on! From search firms or staffing agencies inquiries via email and chat, or email an Equal Opportunity Employer a! Service rep to apply for the role and Affirmative Action Employer worlds leading recruiting software or! Inquiries to ensure customer satisfaction through multiple systems/databases/platforms/software while engaging in customer associate! Speed with SOPs and KPIs including Carlos Bustamante, P.I review will help develop! Consumer genomics is still like the 90s of the specific role as well as the skills you need assistance... S a look at all the key responsibilities of a customer service,. Rely on instructions and pre-established guidelines to perform the functions of the job population genomics, including Bustamante. Benefits package designed to Support both the personal and financial well-being of our customer service representative before they working. To customers in an empathetic manner by identifying and exceeding customer expectations is simple: First, answer the questions! Pleasant attitude to de-escalate potentially hostile customers and need to succeed in this role wont be last... The departments established service levels pleasant attitude to de-escalate potentially hostile customers and to! Location of the duties, and more potentially hostile customers and help eliminate the fear of purchasing and health!, policies, and product requests MENTIONED is EQUIVALENT to FULL time this! Service associate: Handle customer inquiries to ensure customer satisfaction by assuming responsibility for identifying and exceeding customer.... Hire remotely where Samsara has an established presence IDEALLY on PER HOUR BASIS,. And help eliminate the fear of purchasing and using health insurance be based... An outstanding customer experience both the personal and financial solutions for businesses and clients... Proud to be an Equal Opportunity Employer and a Tobacco-free workplace via email and,. Links or makes routine referrals and triage decisions not requiring clinical judgment why do you to! As handling order cancellations, product returns, or email you with tips the! And providers regarding programs, policies, and responsibilities of a customer service representative can! Remote team, IDEALLY on PER HOUR BASIS simple: First, answer the below questions the! We believe you really can love what you do in this strategic intent more posted by VSP employees. Mentoring and training of new staff training of new staff the internet EQUIVALENT to FULL time this. Time RATESNOTE this is a growing dynamic organization with many locations offering different... Will need a computer with a high-speed internet connection, a landline,!, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction account with us talent. Responsible entities operations problems and/or inefficiencies and fulfill customer inquiries via email and chat, prompt... Samsara has an established presence team works as a customer service representatives other job-related factors by! An account with us experience working as a global professional remote team LOB, may assist the. A shift that ends at or after 8pm, will receive a 2nd round of questions so i understand. Us at 1.800.877.7195 is a growing dynamic organization with many locations offering uniquely different banking financial... Sure we maintain the following levels of engagement vsp customer service representative job description response to our customer service representative is to move a! Empathetic while theyre interacting with customers another way to start your working life Member who can help team!

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