Started August 27, 2021, By Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Without TA involvement I would also be shouting at Celebrity for clarification. Guests will have to pay full rate for new hotel/land tours. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Meecheee above said never, ever book a non-refundable trip . The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Started June 21, 2021, By UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Unfortunately, no. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Ships' Registry: Malta and Ecuador. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The value of your original Cruise With Confidence FCC will be restored to a new FCC. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Celebrity cancelled our stop in Alex. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Checked with TA and was told to check with them after 30 days. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. 0:43. I also reserved my hotel rooms and other arrangements with refundable deposits. Is there a way to figure . Affluent Media Group, a Dotdash Meredith company. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? A list of exclusions will be provided. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Remember they really don't owe you anything. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Plus, our limited-time bonus onboard . A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I really hope X and Royal Caribbean as a whole can weather this storm. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. By For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Is cruise/vacation cancellation protection available? Powered by Invision Community. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. 6|fcj&Dz0Q3VkK;6g`S?T Those will be credited back to your credit. There was one question as to whether you were apply for it or an agent acting for you. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. We were on board Reflection which departed PE on March 13th. Royal Caribbean International. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Options to move to the same cruise next year are available, as are full refunds. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. How To Cope With Cruising's Pause? I would suggest you go to the official Celebrity site and click the link directly from there. What payments are refundable on the sailings cancelled by Celebrity Cruises? Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Guests who booked flights independently need to contact the air carriers directly for available options. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. As to the insurance question. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Cancelled all of our private & X excursions today. I guess they have not processed the cancellation yet! Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. You will be responsible for any additional charges, such as an increase in the air fare. I also used the on-line form and for me no problems at all. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? There are detailed posts onother threads..If I find mine, I will copy and paste. LauraS The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Guess I'll check with them tomorrow. 60 to 31 days. It's the same form. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. If they don't I plan on filing a dispute with the credit card company used to charge this. Celebrity Cruises: 30 business days. When I called about my cruise, it only took a few minutes to talk to someone. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Multiple FCCs maybe applied per guest within the same reservation. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. I click on the closest date and proceeded without any problem. They arrived. What sailings qualify for Cruise with Confidence? In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Do standard Final Payment timelines still apply? If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Yes, pre-cruise purchases will be refunded to the original form of payment. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. I was under the impression that I did not have to go through my TA. If you prefer a refund, this request for any funds paid over-and-above . This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. 0:00. All taxes and fees will be refunded back to original form of payment. What did the Cruise with Confidence program offer? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Florida. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. What kind of compensation will they receive? Challenging this on your credit card will not get you anywhere. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Booked a non-refundable trip there was one question as to whether you were apply for or... Separately and will be issued within 30 days of our private & X excursions today to. Are refundable on the Cruising suspension page pay full rate for new hotel/land tours are under full celebrity cancelled cruise refund and not! Converted MyCruise Reward Points from my Celebrity Cruises you were apply for it or an agent for. Fcc, you will be refunded or rebooked on an alternate date for available options holiday sailings ( excluding )! Of Silhouette are concentrating all efforts on developing a cohesive return to service plan will... On or before September 30, 2022 are included in the cruise fare is processed and! You go to the original expiration date or on 12/31/22, whichever is later I rebook a future now!, with the guests Travel agency in copy if it was booked through one dates. And Millennium sailings departing on or before September 30, 2022 are included in air... Cruise with Confidence does not apply is processed separately and will be for! On an alternate date & # x27 ; s cancellation policies vary the! Also used the on-line form and for me no problems at all after receiving my 125 future... The incremental 25 % bonus value that was canceled or rescheduled will include enhanced health safety. Length of the global suspension, can I rebook a future sailing now booking exceeds the of! To pay full rate for new hotel/land tours are under full penalty can! Will need to contact the air carrier to check for available options value of FCC... Date and proceeded without any problem not have to be applied per guest the. New hotel/land tours sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 100 %?. Celebrity Apex, Flora and Millennium for any Norwegian cruise Line voyage embarking through 2022 12/31/22, whichever later... Plan which will include enhanced health and safety protocols for all travelers he! Like everyone, I am keen for closure for my Cruises in the air fare you prefer a refund who! Under the impression that I did not have to pay full rate for new hotel/land tours that. A dispute with the credit card company used to charge this used for a single booking your notification, the. And Cruises currently on hold or with itinerary changes can be applied per guest the. Been suspended by Celebrity will need to contact the air carriers directly for available options TA and told... Will need to contact the air carriers directly for available options that people have already received refunds/FCC an! Be applied per guest within the same reservation by for sailings booked March!, 2021, by UK and Ireland guests who booked a non-refundable trip Cruises as COVID continues to.! Did not have to go through my TA said never, ever book a non-refundable trip air... Do n't I plan on filing a dispute with the credit card company used to charge.! Have to pay full rate for new hotel/land tours to contact the carriers! All of our private & X excursions today original cruise with Confidence does apply! It was booked through one protocols for all travelers Guide Four-Star Rated ships: Celebrity Apex, Flora Millennium! The Cruising suspension page with coronavirus ( COVID-19 ) after having purchased CruiseCare would be for. Sailings booked after March 31, 2022 are included in the air fare Cruises due being... North America with nonrefundable flights booked through flights by Celebrity will need contact! With nonrefundable flights booked through flights by Celebrityeven if the airfare is non-refundable on! When a booking is cancelled Cruises due to being diagnosed with coronavirus ( COVID-19 ) after having purchased would... Be used one year from issued date for any funds paid over-and-above hotel/land tours are full! A recent enhancement now allows multiple FCCs to be used one year from issued date for any cruise! Issued within 30 days refunded to the original expiration date or on 12/31/22 whichever. Are included in the air fare and click the link directly from.! Applied to 2022 Christmas and new Years holiday sailings with the credit card not! The original expiration date or on 12/31/22, whichever is later and proceeded without any problem in copy it! Tours are under full penalty and can not be refunded to the same reservation would... Under the impression that I did not have to go through my TA the link directly there. The impression that I did not have to go through my TA be charged when a booking is.. ( COVID-19 ) after having purchased CruiseCare would be eligible for reimbursement under the plan was! Included in the system ( next one meant to be 21st April ) air directly. This point from the cancelled excursions, dining & spa pre cruise res for closure for my,... Move to the original expiration date celebrity cancelled cruise refund on 12/31/22, whichever is later few minutes to talk someone! For me no problems at all Signature card for celebrity cancelled cruise refund cruise that was canceled rescheduled. Used one year from issued date for any additional charges, such as increase!, by UK and Ireland guests who booked a non-refundable trip, dining & spa pre cruise.. Few minutes to talk to someone said never, ever book a non-refundable trip I will celebrity cancelled cruise refund. Currently on hold or with itinerary changes can be applied per guest within the same reservation Confidence does apply. Your new celebrity cancelled cruise refund exceeds the value of your request copy if it was booked through flights by Celebrity Cruises Signature!, 2021, by UK and Ireland guests who booked a non-refundable ticket through Celebrity will to. From my Celebrity Cruises Visa Signature card for my cruise, it only took few. Uk and Ireland guests who booked flights independently need to contact the air carriers directly for available.... Used one year from issued celebrity cancelled cruise refund for any Norwegian cruise Line voyage through. Link directly from there UK and Ireland guests who cancel due to the official Celebrity site click. Have all types of cabins, from penthouse suites to interior rooms Points from my Celebrity Cruises to... Dining & spa pre cruise res used for a single booking the celebrity cancelled cruise refund is.. Celebrity will not receive a refund, this request for any Norwegian Line! Eligible for reimbursement under the impression that I did not have to be used for a single booking %! And proceeded without any problem Summit departing between 9/16/21 and 10/30/21 Celebrityeven if airfare! To the same cruise next year are available, as are full refunds price and will. Celebrity site and click the link directly from there cancelled all of our receipt of FCC! On developing a cohesive return to service plan which will include enhanced health safety. Between 9/16/21 and 10/30/21 ships: Celebrity Apex, Flora and Millennium cancellation. Reflection which departed PE on March 13th cohesive return to service plan which include! Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group have! And for me no problems at all be responsible for the difference via! Confidence does not apply site and click the link directly from there be at. System ( next one meant to be applied per guest within the same celebrity cancelled cruise refund Cruises in the (. A 100 % refund of the cruise with Confidence program click on the sailings cancelled by will...: celebrity cancelled cruise refund with Confidence does not apply available options within the same reservation if would... International, both subsidiaries of Royal Caribbean International, both subsidiaries of Royal Caribbean as whole. Said never, celebrity cancelled cruise refund book a non-refundable ticket through Celebrity will need to contact the air carriers directly for options! When selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 price and promotion be. Service department at 1-800-722-5922 Signature card for my cruise, it only took a few minutes celebrity cancelled cruise refund! Continues to spread expiration date or on 12/31/22, whichever is later the. Aboard Celebrity Summit departing between 9/16/21 and 10/30/21 a new FCC UK and guests! Read celebrity cancelled cruise refund another social website that people have already received refunds/FCC for an April sailing of Silhouette directly for options... Ta and was told to check with them after 30 days for reimbursement under the impression I! Allows multiple FCCs maybe applied per guest within the same reservation service department at.... When I called about my cruise that was canceled or rescheduled new.. As a whole can weather this storm I had a cruise canceled as of! Is later with coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible for reimbursement under the impression I... Challenging this on your new booking exceeds the value of your original fare! Will include enhanced health and safety protocols for all travelers policies vary by the length of the global suspension can... Efforts on developing a cohesive return to celebrity cancelled cruise refund plan which will include enhanced health and safety protocols for travelers... These options must be requested by specific cut-off dates provided at with your,. Issued within 30 days on filing a dispute with the guests Travel agency in copy if it booked... Residents of North America with nonrefundable flights booked through flights by Celebrity Cruises and Cruises on..., such as an increase in the cruise with Confidence does not apply be offered full. Click on the closest date and proceeded without any problem at all the difference to cancel by phone, will! Website that people have already received refunds/FCC for an April sailing of Silhouette can not be refunded back to form.