Been using GoPuff for ages now. to any person or entity who uses, downloads, accesses, browses the App or the Site or uses or receives any Services. We are sorry to hear you had a poor experience with our service. individual or company, association, or group to direct, encourage, or allow individuals to use a single account for the purpose of accumulating points for combined use. We are sincerely sorry for any frustration caused. Do not expect a fair turnout with go puff they won't help you. This company has no customer service! Also, refer to your driver emp.#. Drivers can also keep 100 percent of their tips. Why would I post to your BS review email? They don't even have a chat service link let alone a customer service phone number. It is not the parnership they claim, but when a person signs on they learn quickly! assign your rights or obligations under these T&Cs to any other person or entity. If you have any questions you can ask below and I'll try my best to answer those. It's quick and easy to earn on your time in your car, delivering the essentials people need. minimum. Work literally . and free delivery on all orders for just $7.99/month. of the Site or App in whole or in part for any reason; traffic congestion on the Internet or Site or App; unauthorized human or non-human intervention of the operation of the Program, including without limitation, unauthorized tampering, hacking, theft, The company receives orders via the website or mobile app. Im not optimistic. This fee covers costs associated with the sale This is just nuts. 1 Reply gollymrlolly 2 mo. Careers at Gopuff | Gopuff $10 off your first 3 orders. Tom Dotan. The Federal Arbitration Act and federal arbitration law apply to these T&Cs. Sponsor. If you do not agree with these T&Cs, you must stop accessing and participating Creation of a customer account may require that you provide the following information: these T&Cs or intent of these T&Cs. It's one of the worst food delivery service I have come across in my entire life. Was a delivery driver for GP 18 months and company went downhill. and Sponsor reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program, if Sponsor deems or suspects that such Member SEVERABILITY. No work from other apps is better than working 40 hours a week for no pay or less than what was agreed. Drivers deliver the magical experience that is . onboarding page Your goPuff Order ID Number related to your device's access to the service so please check with the applicable device maker for compatibility. If youre interested in becoming a delivery partner, visit The chat monitor NATASHA was extremely rude instead of trying to work it out she basically accused me of lying, offered to close the account then ended chat. I guess that they see it as being the easiest and cheapest way to run their business, which is appalling! It is fraudulent for any Remember that emails titled GoPuff Your verification code and Your GoPuff order! are transactional. Gopuff delivers everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and drinks in just minutes. DISPUTE RESOLUTION ARBITRATION; NO CLASS ACTIONS. We sometimes earn affiliate links when you click through the affiliate links on our website. https://www.gopuff.com/home/privacy-agreement, https://www.gopuff.com/home/terms-and-conditions, https://www.gopuff.com/go/gift-card-policy, https://www.gopuff.com/go/terms-and-conditions, https://www.gopuff.com/go/privacy-agreement, The following gift card terms and conditions (the Card Policy) apply to the purchase, receipt and use of e-gift cards, digital gift cards, and other gift cards or gift certificates that may be issued by GoBrands, Inc., d/b/a GoPuff (GoPuff) affiliated companies(collectively, Sponsor, we, our, or us). Have you been paid? He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. I gave it such a fair few chances but its safe to say they've been more than a disappointment and have lost a very valuable customer. My location is so dead we could fix that issue easily but since it goes thru corporate we can't do much of anything. You are solely responsible for the activity Cards are not redeemable for cash, and Cards may not be returned for cash or other refunds, either prior to or subsequent to redemption, except to the extent required by applicable law. Contact Us Home / Contact Us YOU are our favorite. contains details about how we collect, use, and share Personal OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Email. Bonus were cut as well. How can one pick up any shifts if you cant see any on the schedule especially when you get notifications all the time for dropped hours or hours available and after clicking it in one second there is zero hours to pick up. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, Driver (Current Employee) - San Diego, CA - June 2, 2022 You have to be very fast in order to get any hours in the schedule. Email us at reviews@gopuff.com so we can get this looked into! - JB. Rather than picking up orders at a retail location, GoPuff drivers retrieve items from a company warehouse location and deliver them, which cuts down on driving time. You can retrieve the four-digit code to log into your account from your email if you dont have access to your phone. They could provide none. Our delivery fee is as low as $3.95, and we dont surge or hike prices. Customers ordering alcoholic beverages must provide a valid The full amount of each purchase, including taxes, will be deducted from the funds held on the Card, up to the total funds available on To enroll in the Program, you must create a valid customer account with Sponsor and make a valid purchase from the Site or the App. Better services out there. POINTS REDEMPTION: Puff Points may be redeemed for Rewards listed on the Site and App. Payment is not an issue I am willing to forgive especially the potential amount they owe me. when we refer you guys to driversupport@gopuff.com or partners@gopuff.com it's because well thats literally the only thing we can offer. and all rights to have damages multiplied or otherwise increased. you first access or use the Site or the App and (ii) the day you first earn Puff Points under the Program. Any decision Sponsor makes relating to termination or suspension of any Members participation in the Program shall be final and binding in all respects. free delivery. Would highly recommend. However, the preceding sentence shall not apply to the paragraph No releases for this app. Their Twitter representative is as incompetent as the executives who run the company. Oct 28, 2021, 3:37 PM. Were always aiming to improve our service and love to hear our site or in the app. minutes, all at the press of a button. Headquartered in Philadelphia, Gopuff runs its services across 650 cities in the US and a handful of cities in England. I have no idea when I can and can't work. proceeds in court rather than in arbitration we EACH WAIVE ANY RIGHT TO A JURY TRIAL. Both delivery partners and employees have the Items in my order are melted. Not recommend to work there, as the community ignoring. stock across hundreds of locations, well get it to you within the Card. - JB. the number of Puff Points that you earn. Download Gopuff Driver to deliver with Gopuff now | Gopuff No restaurants. They sent me an email I would be getting my pay today and still nothing wtf?? Former. Dont renter card details and do not buy. Tweet us @gopuff where These T&Cs do not alter in any way the terms or conditions of any other agreement you may have with Sponsor for other products or services. . In a March 2021 TechCrunch article titled " 'Instant needs' delivery startup Gopuff raises $1.15B at an $8.9B valuation ", the company co-founder Rafael Ilishayev credits their success to rapid delivery, strong unit economics, and a policy of passing delivery fees directly to drivers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. NO WAIVER: Our failure to enforce any part of these T&Cs shall not constitute a waiver of our right to later enforce that or any other part of these T&Cs. Hey there, Dave. Over the past 180 days, NaN GetHuman users who are goPuff customers have searched for an email address for goPuff customer support. question or concern. Avoid ordering with them they are very good at losing stuff and claiming it was delivered without any given proof and on that note they have a rude customer service by the name of Abbie who is completely incompetent of doing anything. the only line gopuff has is a customer service line which is well a CUSTOMER service line. Both customers and drivers use the same phone number. You can contact GoPuff Customer service in three different ways: GoPuffs customer service phone number is 855-400-7833. This varies by city but to give you an idea, a GoDrive delivery partner in the Aurora, CO area said his guaranteed minimum rate is $14 per hour. They owe him 2000 dollars. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Email You can contact GoPuff via email at support (at) gopuff.com. The Product team, with 100% positive reviews, reports the best experience at Gopuff compared to all other departments at the company. Privacy Notice The list goes on. To update or edit your Gopuff account email address, go to the my account section and choose settings.. Business Outlook. You agree that each visit you make to the Site or the App will be subject to the If you'd like to change or remove a WH you'd have to email driversupport for that. When a Reward is redeemed, it becomes active on the Members account. out to us at privacy@gopuff.com if you have a The most recent I picked up 42 hours and middle of the week they stole hours from me reducing my hours to 31 and act as if its totally fine. limited times, all as determined by Sponsor in its sole discretion. Hi Shannon. Become a Gopuff Driver - Flexible Schedule Pay is decent if you can get them to do it correctly! Can you please send us the details of this situation to reviews@gopuff.com and a screenshot or link to this review so we can look into this and improve our service? To ensure adequate pay, the company guarantees a minimum hourly wage for drivers of $10 on weekdays and $12 on weekends (these may vary based on your market). You agree When emailing them, be sure to include any pertinent information, like your GoPuff email address, phone number, and order ID number. We don't even have a landline for HR for in warehouse employees at that. Gopuff delivers in your area. Read more about Brett here. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES) Puff Points will be posted to your account upon completion of eligible orders. Find contacts: direct phone number, email address, work experience. of Rewards is considered acceptance of these T&Cs, the Privacy Policy, Sponsors End-User License and Terms of Service (the End-User License), and all other applicable operating rules, policies, and/or procedures that may I worked and made about $120~ for a couple days I worked at the end of august-beginning of September, still hasn't been paid out to me. The arbitration will be conducted in the English language. here. Your We are sad to see your Gopuff experience wasn't incredible. Our PRIVACY. If the company forgets something, don't expect to get a refund. Create an account to follow your favorite communities and start taking part in conversations. Your mail to support@gopuff.com or (ii) sending the Notice by U.S. Gopuff often gets driver pay wrong and has to issue back pay after disputes, a sign of the $15 billion startup's chaotic growing pains, workers say. I don't want to keep working if they don't plan on paying me whatsoever. regulated products. Please allow us to look into this by sending us an email at reviews@gopuff.com with the details and a screenshot or link to this review. waive compliance in the future. Delivery partner perks: Flexibility - You're the boss! You can contact GoPuff customer service regarding several order problems. Im a fam member so thats a bonus as you get random deals and benefits. We apologize for the delayed delivery, as our goal is for your order to get to you as quickly as possible. Delivery fees, tips, taxes, and other charges do not count towards earning Puff Points. Gopuff hired over two dozen Amazon veterans at various levels of the company to run its operations. Then, use the my credit cards and settings sections to update your address, payment information, or phone number. Gopuff's alcohol delivery is only available to individuals aged 21+. Look for the "Become a Driving Partner" option. In addition, you hereby waive any Any luck with attorneys? RELEASE:By participating in the Program, Members release Sponsor, its parent, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents from any and GoPuff drivers are publicly calling on the delivery app to improve its treatment of workers for the first time as the company continues to rapidly expand. that Sponsor need not provide you notice before terminating or suspending your account. Legal Name GoBrands, Inc. Hub Tags Unicorn Company Type For Profit Contact Email support@gopuff.com Phone Number 855-400-7833 Gopuff is a Philadelphia-based company that delivers products like over-the-counter medicine, baby food, and alcohol. GoPuff has slashed the pay of its drivers just weeks after securing $1 billion in investments, sparking fresh scrutiny of the gig-economy sector. Absolutely horrible. We hope to hear from you so we can look into this right away. GOVERNING LAW: The Program and these T&Cs are governed by federal law and, to the extent state law applies, the laws of the Commonwealth of Pennsylvania, without any reference to its choice of law provisions. Please let us look into your situation by sending us an email to reviews@gopuff.com. Were Note that eligible activities Your real card info stays hidden. Discover which options are the fastest to get your customer service issues resolved.. Can you please send us the details of this situation to reviews@gopuff.com and a screenshot or link to this review so we can look into this and improve our service? You can order drinks, food, cleaning supplies, and even over the counter medication through the delivery app. How do I share my location with the Gopuff Driver app and why do I need to do it? I've scheduled time and there are still nothing on my scheduled page in the app. Im tired of being asked to approach them for my temperature, and they have no mask on. On 2/9/23 my points were not there so I called again and was told its 3-5 business days to complete this. the right to adjudicate all Puff Points discrepancies in its sole discretion, and the Members agree to abide with any such adjudication. Or, if youre interested in joining the team as an employee in We apologize for any frustration caused. Plus, delivery times sometimes stretch well past 30 minutes during peak times, in part because GoPuff depends on contract delivery drivers, who they pay up to $5 for every order delivered, and who . Complete details and descriptions of eligible Program activities, how to earn Puff Points in the Program, Puff Point values for each product, and Puff Points needed to redeem Rewards will be available on the Site and the App. They're left w/ no choice but to cancel it -PERIOD! Rewards are available only while supplies last, and quantities may be limited. form of class action; (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with participating in this Program, but in no event attorneys fees; and (iii) under no circumstances Any specific incident we can look into for you? online and offline interactions. If you terminate or otherwise delete your Sponsor customer Benefits. Gopuff, which has raised $3.4 billion in funding to date from investors including SoftBank, said the deal would boost its continued expansion in the U.K. "As we continue to expand Gopuff's . Card balance will otherwise remain in the recipient's Card account and such balances are not transferable. Get started today. Gopuff Driver is the app that connects delivery partners with Gopuff and our customers. ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE PROGRAM OR THESE T&CS WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims If youre not receiving the code, contact their customer service team. I am also researching class action options at the moment. I told corporate pick any day, and any shift for proof via the cameras. You may not Contact Email support@gopuff.com. Cons. They owe me still. Had work at GoPuff as delivery rider, first week did 43 hours. 1 Reply pFaithpfulServant 3 mo. I have they owe me $99 and they still haven't paid me no they have all my bank information correct they just haven't processed it that's what stripe is saying asking for patients what's going to happen is they going to get shut down for doing bad business. Of a button as delivery rider, first week did 43 hours both delivery partners with Gopuff now | $! At various levels of the company, NaN GetHuman users who are Gopuff customers have searched for email... 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