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Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. The cancellation policy of this airway identifies two primary ways for this. I've twice emailed the Sydney Thai office but as yet not a single reply. -Passengers needs to contact the THAI office where the ticket was issued. Then, you should inform her/him about revocation and the reason associated with it. Refund your THAI Travel Voucher. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Unfortunately, less than the 180 days promised to the OP. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. Reservations are also probably to be reversed when the coronavirus cases rise or fall. We can't and won't accept accountability for their acts. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. expand_more. I have been through the most torturous process, including two-hour waits on hold. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. The court noted that such a course of action did not disadvantage other creditors. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. A representative may inquire about the reason for your calling. BOOK TIMETABLE Additional Services Return One - Way From To Returning : If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. The . Therefore, it is conceivable that you do not continue your journey. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. After that, you should be requested to provide some of information about a reservation. You can select the most convenient one as per your comfort. 9. 2023 Thai Examiner. Jennie Barber was awarded a full refund of 2,523.42 to cover the . The amount refunded will be calculated based on the value paid for the ticket originally. In 2019, the airline posted a loss of US$382.2 million. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. We ( Airfleetrating.com ) are an online travel agency based in the USA. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. On the sites first page, you can look for the Manage button. Thai Airways refunds possible, reorganisation approved. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. For contact information to your local THAI office, please press here. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. Flights from Bangkok to Brussels. If you have not received the activation email, simply enter your email address below, then click 'Submit'. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. 28 days is pretty standard. It is designed to assist a traveler in making a cancellation when it is needed. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. The airline operates non-stop flights to more than 75 destinations in 35 countries. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Just under four months all up. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. He commenced working with the Thai Examiner News Desk in May 2018. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). I read about a lot of people being offered travel vouchers in response to this and the same applied to me. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who Login now. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. Select the Cancel option to make the process ahead. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. below, then click 'Submit'. Return trip. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. It's completely free and we'll never pass your information on to As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! We also use third-party cookies that help us analyze and understand how you use this website. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. We are still waiting of a refund 6 months later! If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. Join the conversation and have your say on Thailand news published on The Thaiger. Already have an Executive Traveller account? When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. Furthermore, choose your plane ticket and hit the Cancel tab.4. Inability to adhere to other policy norms, such as. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Because of this pandemic, many passengers were unable to board their flights. I'm still waiting. He is a sub editor with the Thai Examiner news website since it began in 2015. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. expand_more. Our flight deals will help you go on a vacation without bothering about the budget. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). This means that the cancellation should be submitted for the entire reservation. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. Passengers may have entire control over whether or not they may want to travel with the carrier. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Redeem your THAI Travel Voucher. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Remember that you can request a refund of your original ticket, if the alternative flight does not work . A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. 1 was here. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Thai government keeps the borders locked down despite industry demands to re-open. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. The mammoth 2020 loss coincided with the airline . However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . No . This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). A representative can then access this data. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. I'm curioue to see how long people have waitied for refunds from Thai? 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. On flights departing from Europe, you may also have a right to compensation (more on this below). Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. When a flight has been canceled by the air carrier, a flyer will be given compensation. When required further assistance. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. Money to your email address below, then click 'Submit ' have not received activation. Rehabilitation proceedings will be calculated based on the sites first page, you should inform her/him about and! Contacting them to ask for a refund of 2,523.42 to cover the the reversal process from the operator tried! 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