Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . Send the watch back fully insured and in its original packaging. However, you should discuss and confirm the shipping information with the seller directly beforehand. In my case, the seller has a decent website with an impressive collection of watches and after some online research, I saw that they'd had load of positive reviews from different forums but particularly from UK buyers. Your identity may not have been confirmed yet. All in all highly recommended. MAXIMUM BUYER PROTECTION. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment. How does Chrono24 determine whether a taxpayer ID number must be provided? Open your door to 500,000 watch enthusiasts every day. To see a list of your saved searches, go to your myChrono24 user area and select ". There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. Request what ever information you'd like, most sellers would be happy to oblige. That dreaded word is usually enough to get any retailer's attention, if they know they are in the wrong. I do not live in the EU, but I am an EU national. We only forward your information to third parties in the instances laid out in our. Helpful informative site offering comprehensive range of watches,Numerous makes and prices, an enjoyable experience, thanks a lot. Can I add rare timepieces to the Watch Collection? We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Chrono24 ranks 7th among Marketplace sites. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The AD is still up even though I have sent many emails to Chrono 24 and calls. An overview of these documents can be found on the website of the. Each private seller listing must pass an inspection before we publish it on our platform. Many dealers take national holidays off in addition to other vacation days. Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. Customer feedback also plays a role in the process. Why should I communicate with buyers and sellers on Chrono24? So dont wait until you have your watch serviced years later and find out you bought a Fugazi. They answere my questions/concerns. No. +49 721 96693-920 We check a watch for you before you buy it anywhere online. But do your research and check what the prices are on average for the type of watch and condition it is in. 23. The site has knowingly allowed this fraudster to advertise and con people. If so, you can do the following: 1. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. No concern with payment as chrono24 hold the money until delivery is confirmed. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. The dealer was exceptionally responsive to all of my questions and very helpful. Which delivery service will deliver my order? With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. We recommend reaching out to the dealer to discuss the process before returning the item. We will document and confirm your wish to return your order and guide you through the next steps. Simply enter each watch's details and, if you'd like, add your own photos. Search for your dream watch on Chrono24 using the search bar. There's more fun to be had after hours, too; the Baden region between the Black Forest and Alsace offers great quality of life all around. Contact our support team. If you return a watch purchased with Buyer Protection, we will refund you the full purchase price and the initial shipping costs. As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. Had to file a dispute with my credit card company. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Any changes made to your website will also be reflected on Chrono24 the next time you import data. You can try to lowball your offer and have some room to give something back to the seller, but dont overplay your hand. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. Please check your inbox again. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. You can ask questions about a listing by clicking on the "Contact seller" button. ). For using the American Express credit card an additional fee will be charged. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. Chrono24 provides Escrow Service for free. Click the heart again to remove the listing. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. The bank had to temporarily allow a funds transfer. You receive a notification on your Chrono24 account letting you know when the money arrives in the escrow account. Get the watch, inspect it, note any problems if not advertised prior, if nothing's wrong, enjoy! You find what you are looking for, order it, and it gets delivered. Please make note of the following to ensure that your watch arrives safely at its destination: You can register a as a commercial dealer on Chrono24 in a few easy steps: You're now ready to create your first listings. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. The more detailed the description, the easier it is for potential buyers to find your listing. Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status. What does a Trusted Seller seal signify about a dealer? In the interest of security, dealers on our marketplace must follow a strict set of rules. Finally, we will refund you the full purchase price and the initial shipping costs. Be aware that VAT is also charged on US customers buying in the US, more on that can be found here. To improve our own customer service and communication. However, with PayPal I'm assuming at least some protection? Send the buyer the shipments tracking number so they can track their package. We will document and confirm your wish to return your order and guide you through the next steps. That being said, there may be little to no data available on rare watches. Wonderful people to deal with! To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. You can view the estimated value and change in value of each individual watch, as well as your entire collection. Contact the seller and ask for more pictures of the watch. Taxpayer ID numbers will be saved and designated as having the "wrong format" when the format of the number deviates in some way from the standard format. No, not if you're a registered taxpayer within the EU. The network is vast. Where can I see if I've been charged a penalty fee? Only then do we transfer payout to the dealer. You will be responsible for the return shipping costs in most cases. I have just had the very bad misfortune of being defrauded out of over $12, 000.00 from a fraudulent seller on chrono 24. You can find further details in our, We use your personal information exclusively to process your purchase request or order. Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. The most important factors in selecting a purchase for us, was finding the balance between value, uncompromising quality/authenticity & a safe transaction process, This became very clear within t Found it easy to find the watch I was looking for & having all the buying options in one place made it simpler to make my decision. Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. Please note: Some buyers may not be able to pay via the. Don't skip your homework or find a partner who can help you buy a watch safely! Hong Kong is set to become the Chrono24 hub for Asia-Pacific. An idea that we pursue in full stride. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. I have been charged a penalty fee and have questions. You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). How much does it cost to sell on Chrono24? I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. All in all highly recommended. And I hope the phone respond from Chrono24 can be even quicker. Be one of 4,000 successful private sellers each month. You may add an unlimited number of watches. If I understand correctly you have 2 ways to pay either by credit card or bank transfer which goes into an escrow account held by Chrono24 who then only pays the seller once the watch has been received by the buyer, its all so the buyer doesn't get ripped off. The highest commission rate that Chrono24 charges is 8.5%. When importing data, listings are taken 1:1 from your dealer website. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Once the buyer has received the item, we pay out the sum to you. vintage) pieces. Apple then generates a unique, random email (e.g., 12312455915123@appleid.com). Chrono24 does require you to put the money into an escrow account however you can get around this if you rather use another method of payment. 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