extra phone calls, extra films etc). Frequently asked questions, helpful hints or want to ask us something? They said: "We called them and got the initial discount like you said then asked if they could do anything else, we got it down by 10 in the end by just calling them. Check if you can cancel some of them and get a better deal with Virgin Media. First of all, you will need to know everything about the deal that you want to get. First of all, make sure youve given it at least a week and ideally longer to see if you can pick up one of those magic post-cancellation calls from Sky or Virgin Media. Click here for Virgin Medias Latest Deals Page. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. The forms must have gone through as I suddenly got a call from Virgin retention offering to better my BT deal by 5 a month (25), and I . VIRGIN Media customers have shared how they've saved up to 276 a year on bills and how to beat its latest price hike of up to 54 a year. Live chat: Get in touch with a customer representative at Virgin Media through its Live Chat feature. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. I was offered their highest speed for 23 so I accepted. "They offered me a better discount that I refused. Virgin Media Broadband upgrade deals. . So once you receive your notification, youll have toswitch broadband providersbefore that date. VIRGIN MEDIA has launched a flurry of free bonuses to millions of its broadband, TV and landline customers, which unlocks an exclusive range of money-saving offers, freebies, and discounts. Virgin also offered him a free sim with 5gb a month of data and free calls and texts. We and our partners use cookies to Store and/or access information on a device. It helps to make notes as you go so you can work out a total saving. Check it out! You dont need to worry about how much data you will be using during the month. If you have a month to month based deal, you dont need to worry about this. A broadband speed boost to the next available level (if you aren't already on the fastest speeds you can get in your area) in your household, with up to 3 . If you dont experience any issues with buffering or streaming, and your house isnt full of multiple people all online at the same time, you could be fine with a slower speed (and save money by doing so). A one-off fee of 39.99 is to set-up your BT TV service and all packages are on a 24 . However, it's worth keeping two things in mind: Many other providers have mid-contract price increases built into their T&Cs, so you might be stuck with one anyway if you switch to one of those providers. Exclusive Virgin Media deals . Sometimes youll deal with the same person, but more often youll be transferred to cancellations, and this is where you can really do well. However, you can watch Amazon Prime Video on Virgin Media TV. Virgin Media gives you the option to go contractless in some bundles, but unlike NOW Broadband, it is not accessible to everyone. We will be clearly communicating these changes directly to our customers over the coming weeks.. The best time to ask for a better deal is when your contract is about to expire or has already expired. Learn how to find a cheaper or faster tariff (or both!) We will talk more about each of these below. Most of this experience is based on Sky, as theyve who Ive negotiated with recently whereas its been quite a few years since my last tangle with Virgin Media.. At the end of this guide, you should have the confidence to haggle with Virgin Media or Sky! Virgin Media offers free public wifi to all their customers. Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. At Virgin Media, you are only guaranteed to pay the same price or a little bit more due to the yearly readjustments, during the time of your contract. (opens in new window) All pay monthly customers (on phone and SIM only contracts) benefit from Virgin's data rollover benefit. However, since the best savings are often reserved for new . You just need to call them on 0345 454 1111. Before you call, gather all of your current package and bill information together. Select the option 'If you're thinking of leaving Virgin Media'. Also make sure you're not paying for Netflix twice via Sky and directly. However, you will only be able to make calls on the weekends. Customer Reviews I was gutted as I had to turn it down at that point typical!! Another customer said: "Had a letter from Virgin Media this week. The deals Sky/Virgin Media offer generally last for a couple of weeks something else will be on, but it may not be the same thing you just got offered and will have to go through the process again. He said: Get on the phone people worth it. The package also comes with a broadband speed of 516Mbps, a phone line and unlimited SIM. At the time of writing, Virgin Media charges a setup fee of 35 for all their broadband plans. 1. [deleted] 2 yr. ago. Inform them of your intention to cancel service (28 day notice). You'll see this increase on your April 2023 O2 bill . Twitter: Make your inquiry via Twitter by tweeting @virginmedia. 2. Virgin Media's price hike for the average customer in 2023 is a huge 13.8%. Compare online what you can get online within this budget, and see if Virgin Media covers it or if its worth making the switch. If you search your postcode on a broadband comparison website, you can then filter by providers to get a good idea of what products are available. At the time of writing, you cant get Amazon Prime Video on Virgin Media. If you still want to leave, you will need to pay an exit/cancellation fee. For other inquiries, Contact Us. Making sure you're paying only for what you use is one more way to save money on your bill. Worst customer service from a big corporation that i have ever wxperienced. Cancelling Virgin Media if you're out of contract. 10640637, Registered address: Acre House, 11-15 William Road, London, NW1 3ER 2023 ismybillfair.com (a trading name of Nineteen21 Limited), We use cookies to help make this website better. All recommendations within this article are informed by expert editorial opinion. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a rapid 1Gb. You know you will be committed for at least a year and a half. Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. This can lead to confusion and misinformed customers. Watch on two devices at the same time in Full HD. For half the price of Virgin. Ring them up by all means. The telecoms giant is hiking bills by an . from Virgin's own guide. Can I watch Sky Atlantic on Virgin Media? It helps to have a plan. TV, landline and mobile bundle deals. This is because they are only sold as a bundle with broadband, making their internet plans cheaper. Enjoy unlimited movies, TV shows and documentaries at any time. Search the deals. Virgin's biggest and best broadband and TV . If your contract with Virgin Media is ending soon, you should have received an end of contract notification in the post or via email detailing your new charges. You get more for less when you choose Virgin Media Home Phone packages. Virgin Media price increase 2023: what can customers do. Unfortunately, some properties were damaged. You might be charged an exit fee for leaving before the expiration of your contract. They have many different communication channels. Dont take the first price as gold!". When the agent asks what your call is about, explain how: -. I had this exact issue with Sky a few years ago. Broadband, mobiles, banking, insurance and energy utility comparison. Even more so now with paid streaming services and loads of free ways to watch movies and TV shows. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. So while some people may have succeeded in keeping their current prices after discussing with the provider's customer services team, Virgin doesn't have to budge on its pricing if it doesn't want to. CathyKelly totally agrree. Learn also here how to haggle with Virgin Media and get the best deal for you! What is the cheapest way to get Virgin Media? To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. You could go one better. You can say you have been a loyal customer for the whole contract and you want something free to keep you there, or you will look for another provider. They are putting the price of our contract up. per month. You can get all the same broadband packages as above by adding free phone calls on the weekends. Try and work out what package is closest to what you have now vs. what the rival offering and what the price difference is. We know its not easy, but you will need to keep it cool and smiley. Ive had a look and we could do x for the services you have now. Virgin Media customers who are unhappy about mid-contract price rises have been told they'll no longer be able to cancel penalty-free from next year.. If you plan ahead, you can have your new provider up and running with minimal disruption. Depending on how much you pay for your current Virgin Media package, your price could go up by at least 2-3 per month. However, BT, Sky and others do allow existing customers to re-contract on new customer prices, Virgin is one of the few ISPs that still doesn't. Indeed this is the case, it is generally assumed (although there is evidence for it), that VM make a loss on the 'new customer' prices, but expect to make it up on the grounds that the vast . And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it's the country's fastest broadband . A comparison site, such as BroadbandChoices or Uswitch, will help you find the best deal for free. It will depend on what you need. Virgin Media fibre broadband package options, Gig1 Fibre with Virgin Media: the fastest internet available for domestic use at Choose the Movies bundle and every Sky Cinema channel in HD is available or look at the Drama plan for One, Fox, W, Alibi and more. BT TV always includes broadband. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Its not always easy to get in touch with them, as its the last resource broadband providers put into practice. As a result, you could be on an ultrafast broadband speed thats more than enough for your needs. You will lose all access to your Virgin Media email address. Tip #1 - Check you are watching all the channels you pay for, Tip #2 - Choose the best time to ask for a better deal, Tip #3 - Do your research to make sure you have the right information to Another thing it's best to record the conversation with VM, it helps if there are any disputes at a later date. Prices start from as little as 16 (which is the cheapest you'll find on this list) and go up to 74. Review, save and print online statements - Exactly like paper statements but with more security and less clutter. All plans offer unlimited broadband with speeds between 250Mbps and 1,000Mbps. We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. Same package just 10 cheaper." One customer saved himself a whopping 23 a month - or 276 a year. Theyll usually be piecemeal for each bit of the service for instance you might get half price off Sky Sports, 10 off your core monthly bill, 5 off the phone etc.. In some bundles you can go contactless, paying month by month. Stop payments on checks. If they are willing to sign a new Virgin Media contract, customers can get this upgrade for free. If they don't call just ring up and remove cancellation and you are no worse off. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. You will have four packages as well to choose from. If you call and give them 30 days notice. with our step-by-step guide. You can watch and record live TV, as well as watch on-demand whenever you want. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. I can only say that my experience with Skys customer services was always very positive and theyre by and large a very cheery bunch, even when youre calling to cancel. Make sure you take note of them with relevant details. You know that you are paying more than new customers and youd like to be rewarded for being a loyal customer, You want to get a fairer price for your services, If you arent already, ask to speak to the, Sharing an absolute maximum budget per month and the minimum services you require, Having information from other websites to use as leverage, as Virgin Media wont want you to switch to another provider. VIDEO ON The coaxial cable technology results in a faster and more reliable internet connection. Stay hard hearted and say yes! But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. Often the best deals will require you to recommit to a new contract (e.g. Find out which providers increase their prices each year. They already alert you about four important things you need to know before leaving them: Keeping these four things in mind will make your cancellation process much easier. those on a rolling monthly deal) will see their deal increase in price on March 1. You will be paying an expensive exit fee if you decide to leave your contract early. 1. month contract. Best Virgin iPhone deals. Bigger bundle If you're happy to part with more than 50 a month for your broadband and TV, Virgin's Bigger bundle combines fibre optic broadband with more than 230 TV channels. It is currently writing to all affected customers. This is in contrast with other providers, such as BT, Plusnet and EE, who have added an annual price increase of 3.9% above the rate of inflation to their terms and conditions. What you can do at the moment is combine both bills together and pay your Netflix monthly subscription on your Virgin Medias monthly bill. The more you will use it, the faster your broadband speed needs to be. To check if you can get a voucher, you can use Latest Deals. Know what services you are willing to drop in order to save money. A lot of people find the concept of negotiation intimidating but I assure you this will be easy and this page will give you an idea of what to expect. Before I knew it, they had cancelled my package. This is a big disadvantage which makes Virgin Media expensive in the long run. TV channels are often the most expensive part of any package. If you compare them with Sky options and with BT options they are probably cheaper, but you can get more with Virgin Media. An example of data being processed may be a unique identifier stored in a cookie. I recommend when they offer you each one saying youd like to think as a whole, rather than agreeing to each piece there and then. A package that was initially 33 per month with an 18-month contract, goes to 56 per month contractless. Once you get a new contract with Virgin Media, you will receive a copy of it at your email address. But before you call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone to tell Virgin Media you're leaving, we strongly recommend . Any Virgin Media customer whose contract comes to an end will be moved onto increased out of contract pricing. At the time of writing, you cant get Netflix on Virgin Media. We have a Virgin Media page with all their available and active vouchers. These are the points in your favour. Here's how you can reduce what you spend on your broadband. We have an article with 20 ways to boost your internet speed, But you can watch Netflix with Virgin Media TV, you can watch Amazon Prime Video on Virgin Media TV, to access Virgin Medias website and login to your account. Seen a deal with Virgin Media if you have now deals will require to. Money on your broadband setup fee of 35 for all their available and active vouchers the offer saying have! 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