I was able to reinstall Wireshark later and so far, have not had any issues. individual statuses, StatusGator can differentiate the status of each -If the website is working fine without any slowness than check if Zscaler is doing SSL inspection for the category or URL. I need to connect to remote desktop for my work which isn't possible without connecting via zscaler Strangely this behavior is with a better vodafone network connection 30+ Mbps omissions and conduct of any third parties in connection with or related to your use of the site. 3.Wireshark and header trace with and without Zscaler. hunt for threats across the network, or cut off access. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Africa - Capetown: We are investigating an issue with our Capetown datacenter. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Cloud does not publish a feed of proactive maintenance events on their Hi @matthews.loke - any findings and/or resolutions on this issue? All zscaler services are currently online. Currently there is no ETA for a resolution but we will be an update as details become available. For additional information please reach out to Zscaler Support referencing this incident, StatusGator has over 3 years of Zscaler Cloud status history. We've sent more than 1,900 notifications to our users about Zscaler Cloud incidents, providing transparency and peace of mind. Africa - Capetown: We are investigating an issue with our Capetown datacenter. We have disabled the firewall and nothing changed. Your request is arriving at this server from the IP address 40.77.167.227 Your Gateway IP Address is most likely 40.77.167.227 View Environment Variables Sign up for StatusGator We are investigating periods of slowness and/or increased latency. Audit events may appear delayed. See "systemctl status network.service" and "journalctl -xe" for details." When I run systemctl status network.service and journalctl -xe I get detailed messages [jkissell@localhost network-scripts]$ systemctl status network.service network.service - LSB: Bring up/down networking Loaded: loaded (/etc/rc.d/init.d/network; bad; vendor preset . critical issues, red down notifications appear on the status page. Once the expired onces were removed the app started functioning normally. We are investigating periods of slowness and/or increased latency. ztap.inf_amd64_3b5b52ec51090728. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Cant clear ZDX cache or disable the darn thing. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Alerting: We are investigating an issue with our zdxcloud.net Cloud Call Quality Monitoring service. a.If there is IP restriction then such websites needs to be bypassed in PAC file and user needs to get Public IP whitelisted at WebServer end or get Zscalers Public Subnet bypassed if bypass of website is not allowed. Melp! performance issues. I cant believe Zscaler puts out software that behaves likes. Zscaler provides transparency around service availability and changes to our customers. Next Update ETA: 30 Minutes (7:50 UTC) Update - Mon, 20 Feb 2023 07:39:43 UTC This incident has been resolved. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Like!! 1-800-MY-APPLE, or, Sales and once you have opened registry editor delete all the entries of zscalar folders. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated , Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. notifications to StatusGator subscribers. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. In case you see other domains do check the category of those domains and try adding the redirected domain in SSL/Auth . i subscribe for a blog website? Collect wireshark captures and header trace with Zscaler and without Zscaler. Do not seem to have the issue on High Sierra. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. ask a new question. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information please reach out to Zscaler Support referencing this incident, status changes , and Core Cloud Services - IaC Scanning: We are currently investigating an issue with Zscaler Posture Control on zpccloud.net Vulnerability Scans for Azure workloads are failing. most cases, it means that core functions are not working properly, or Does anyone have any suggestions? We are investigating periods of slowness and/or increased latency. Are you experiencing issues with Zscaler Cloud? I am using ZPA in the Zscaler client connector but the private access section service status always stays stuck on connecting and eventually goes to connection error. non-core bugs, capacity issues, or problems affecting a small number of If youre currently experiencing any traffic impacting issues please failover to your secondary DC. For example, when first or subsequent login might face this error. MrHoffman, call StatusGator can send you instant alerts by email, SMS, Slack, and -For above case if you are using Forwarding PAC file to redirect traffic to Zscaler directly and not via APP by using below Syntax which is available in all Forwarding PAC files. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. The Zscaler App is installed in a new laptop with no antivirus installed and firewall is disabled (Windows Defender). For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. -In some cases the whole site starts facing issue with internet slowness .In such cases first step is to check the health of the internet circuit and the utilisation of the circuit .If both are normal than follow below steps for Zscaler. by kissellj 2022/02/22 17:42:11, Post System Preferences - Network option hangs processeas indefinitely, When accessing "Network" under "System Preferences", it would cause the process to hang (spinning beachball). We are investigating periods of slowness and/or increased latency. Click Save. Transactions Processed 976,037 per second. component in our notifications to you. Copyright 2023 Nimble Industries, Inc. We checked the official Zscaler Cloud Status Page 1 min. Audit events may appear delayed. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. to get notified when it's down, is under maintenance, or has an outage. We are investigating periods of slowness and/or increased latency. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Because Zscaler Cloud has several components, each with their As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. at ClientRequest.g (events.js:193:14) npm ERR! I did a wireshark trace with a Zscaler tech for the connection and the certs that were being sent to zscaler from the computer were Digicert SHA2 High Assurance Server CA and Digicert SHA2 High Assurance EV Root CA both of which are not expired. The Community ENTerprise Operating System, Post The Zscaler App for iOS includes both Zscaler Internet Access and Zscaler. I used his account and tested outside of China such as Singapore, I am able to login and see Okta page quickly. If you require any assistance or would , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Most errors occur when the owner of a web server hasn't enabled a feature needed to complete a server request. We are investigating periods of slowness and/or increased latency. at ClientRequest.EventEmitter.emit (events.js:123:20) npm ERR! The issue in the logs is from a certificate error but the app logs and wireshark are showing different certificates being checked. I am running macOS Sierra (Version 10.12.6) on a iMac 27-inch, Mid 2010 (iMac 11,3), User profile for user: We are experiencing an issue where the app gets installed on the computer and will pull the policies once but will not pull any policy changes made after the install of the app and the -8 network error code appears. Sign up to receive notifications when Zscaler Cloud publishes outages. You can fond this error condition and resolution path documented as follows: https://help.zscaler.com/z-app/zscaler-app-connection-status-errors. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Save my name, email, and website in this browser for the next time I comment. We would like to know that best practice youve got from Zscaler support. In some cases latency going through Zscaler would come high as per geographical distance of website from ZscalerNode.Insuch cases if Zscaler is unable to help than traffic can either be re-directed to other Zscaler Node/Pzenof the Company or be completely bypassed from Zscaler via PAC. Define the users and/or groups that you would like to provision to Zscaler Private Access (ZPA) by choosing the desired values in Scope in the Settings section. We are investigating periods of slowness and/or increased latency. Click Add Trusted Network. in my case it worked. Browse : https://myapplications.microsoft.com/ Search Zscaler management portal. This makes it I turned off the firewall and I don't have antivirus interfering. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Apple may provide or recommend responses as a possible solution based on the information You can change the file permission from System to Administrator. I am using ZPA in the Zscaler client connector but the private access section service status always stays stuck on connecting and eventually goes to connection error. The logs say it is a certificate error, but after updating the certs the logs say are expired the app will still give the same error. will occur. by TrevorH 2022/02/22 19:28:30, Post We are investigating periods of slowness and/or increased latency. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. We are investigating periods of slowness and/or increased latency. about Zscaler Cloud incidents, providing transparency and peace of mind. Never be taken by surprise again. My laptop can't connect to the internet - Zscaler is not working - Off Trusted Network error appears I have found in the help section some steps but I can't implement them because i do not have those option menus. We are investigating periods of slowness and/or increased latency. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. 1.Take screenshot of ip.zscaler.com 2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . But it doesn't deliver SD-WAN or converge internet access and WAN security, leaving it with only part of a SASE platform. Step to Collect logs to send to Zscaler TAC for slowness investigation:-. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. main headline message and include that brief information or overview in -If the above step did not resolve issue than download ZMTR tool fromhttps://zmtr.zscaler.com/-Use ZMTR tool to trace to the destination webserver to find out the latency to the website. We are investigating periods of slowness and/or increased latency. i also had similar issue, if you are not able to delete these files try to rename and cut paste to some other location then repair your Zapp. -Check if the website works at your end on your machine/mobile .Use website. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. by kissellj 2022/02/22 23:13:49, Return to CentOS 7 - Networking Support, Powered by phpBB Forum Software phpBB Limited, Issues related to configuring your network, Feb 21 16:10:25 localhost.localdomain network[5908]: Bringing up interface myqwest4255: [ OK ], From that directory I did an "su" command and did the following. We are investigating periods of slowness and/or increased latency. monitored on our platform. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler won't stay connected. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Refunds. Required fields are marked *. Uninstall Zscaler app from the machine. Thanks for the replies, I have gotten the solution from Zscaler Support itself. Great if you can share those best practices. This would mean that the website wont work via Zscaler since there would be no DNS resolution. We are investigating periods of slowness and/or increased latency. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JSto make this app work. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. Global ISP Incidents We monitor the official status pages of more than only. and 10 groups I already tried the SMC and NVRAM tricks, same thing. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JSto make this app work. You should first try to restart Zscaler by navigating to the Zscaler client connector app, and try restarting the service by clicking on " Restart Service " under the " More " icon as shown below. We have to deploy connector making use of the MLPS available at their China branch office. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Some local issues with a small group of accounts on the service side. When you visit a web page, the browser makes a request to the web server hosting the site. A new imaged computer has been deployed to a user (cant login to the machine)mand confirmed connected to the Home network but ZScaler is not connected (Off and Refresh is all the user can do). For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. I have an end user in China, who is having on and off issues with his Zscaler App. For some of the users the issue randomly resolves itself and then never occurs again. To get access back to "System Preferences" the process must be "forced quit". that StatusGator has been monitoring since October 2019. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Hello, For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. Powered by Discourse, best viewed with JavaScript enabled. Slowness issues can be divided into two parts :-, 1.Slownesswith particular application/website:-. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. You need to change the file privilege and then try deleting. We are investigating periods of slowness and/or increased latency. Unable to delete even with admin credentials. on aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more. this solution was given to me by zscaler support and it worked for me. Had to change the folder ownership and gave everyone full control. Looking for recent downtime and outages of Zscaler Cloud? I did a wireshark trace with a Zscaler tech for the connection and the certs that were being sent to zscaler from the computer were "Digicert SHA2 High Assurance Server CA" and "Digicert SHA2 High Assurance EV Root CA" both of which are not expired. -Easiest way to do this is by turning off Zscaler APP in case users are using ZAPP or by removing Proxy PAC .The traffic on port 80/443 should be allowed on their network for this to work. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Yes Erkki .Thanks for the feedback.I would add this in one of the steps as I have experienced this quite a lot in newer deployments. Audit events may appear delayed. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We've sent more than 1,900 notifications to our users at Socket.socketOnData (http.js:1393:11) npm Step 1: Click on "Retry" as shown in the below image to connect again. We are investigating periods of slowness and/or increased latency. The Install Zapp along with the reinstallDriver flag enabled reinstallDriver 1 is key to success. Had a similar issue. We are investigating periods of slowness and/or increased latency. To enable the Azure AD provisioning service for Zscaler Private Access (ZPA), change the Provisioning Status to On in the Settings section. We worked with Microsoft support and the issue was observed when user was connected to multiple network interfaces like VPN , Wifi , Wired, etc. I had been a little bit acquainted of this your broadcast offered bright clear Uninstalled it and the issue with ZDX went away. We are investigating periods of slowness and/or increased latency. based on the services, regions, or components you utilize. Step 3: If the issue still persists, the user can try rebooting the PC once to check if this resolves the issue. We are investigating periods of slowness and/or increased latency. -If the above step did not resolve issue than download ZMTR tool from. d.Incase issue is with all location/Sites ask user to get the wireshark installed on their machine. Zscaler Client Connector Errors | Zscaler Information on the error messages that Zscaler Client Connector might display while it is in use. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If Zscaler Cloud is having system outages or experiencing other For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Africa - Capetown: We are investigating an issue with our Capetown datacenter. I have tried to rename the file or delete it. The Zscaler Engineering and Operations team are currently investigating routing between clusters and node debug data to isolate the issue. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. The Zscaler App is installed in a new laptop with no antivirus installed and firewall is disabled (Windows Defender). a Cloud Infrastructure and Security solution which we use to provide granular uptime metrics and notifications. Thank you Ganesh. Im not able to see website error like 503, 302, 403 and others in the Wireshark. and see all historical information about Zscaler Cloud outages and Rebooting the machine Reinstalling the VPN profile on the client Regenerating the VPN profile Reinstalling the VPN client on the machine Toggling various network & app settings The logs in the Azure portal show the user successfully authenticating, but nothing to show the VPN failing to connect. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. This means, you can As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. Noman you could use below wireshark queries to start with . We are investigating periods of slowness and/or increased latency. try to install Iobit Unlocker.You can to uninstall anything . Powered by Discourse, best viewed with JavaScript enabled. A forum where Apple customers help each other with their products. Weve had these issues with the drivers getting corrupt and the only fix is to uninstall and manually remove all the old driver entries. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. 5.8 T. Last Month. 3.Goto Website https://zmtr.zscaler.com/ and download ZMTR tool and perform test as mentioned in the website and save the results . 1.5 M. Daily Peak. We are investigating periods of slowness and/or increased latency. Keep writing. We are investigating periods of slowness and/or increased latency. You can check the most recent events in the 'Recent Outages and Issues' section above. I had to manually remove the zapp files manually earlier whenever I have troubleshoot the driver error issue We are investigating periods of slowness and/or increased latency. The HTTP 407 Proxy Authentication Required client error status response code indicates that the request has not been applied because it lacks valid authentication credentials for a proxy server that is between the browser and the server that can access the requested resource. Also, whatever is blocking zscaler might be why I can't connect to Quickbooks online app as well. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. I am afraid I do not know the answer to this yet.Howvwer I notice that 3.7.1.44 is not the official GA version on Zscaler portal.Where did you get it from and what is the feedback from Zscaler? If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Step 2: If issue persists, try restarting service by clicking on " Restart Service " under the " More " icon as shown in the below image. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox Send an email notification when a failure occurs. Ive been sending logs to support for this issue for 2 months. The account aided me a acceptable deal. many thanks! If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Let me add one: -Click on TAB Cloud status and Scroll down to see status of each Cloud Node . provided; every potential issue may involve several factors not detailed in the conversations For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Is there a way to check? For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. User profile for user: delete the folder C:\WINDOWS\System32\DriverStore\FileRepository\zapprd.inf_amd64_ad82295782edfdd2, this have to be done with high priviledges. We are investigating periods of slowness and/or increased latency. on Twitter. This option is available under the Troubleshoot menu. you can subscribe to StatusGator for free alerts and notifications when their Case 2: Issue with Application while using Zscaler APP. Not that I know of. Need some help and clarifications here. There are two main options: You can check the Zscaler Cloud status page or I am using the program to access my PC at work. Help AllieGator keep this page accurate! For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Ive been sending logs to support for this issue for 2 months, and... @ matthews.loke - any findings and/or resolutions on this issue issues ' section.. Update - Mon, 20 Feb 2023 07:39:43 UTC this incident has been.. The firewall and I do n't have antivirus interfering there is no for! On this issue for 2 months as follows: https: //help.zscaler.com/z-app/zscaler-app-connection-status-errors and issues ' section above off with. Has impacted SINGTEL new laptop with no antivirus installed zscaler service status network error firewall is disabled ( Windows Defender.! Install Iobit Unlocker.You can to uninstall anything Core Cloud Services - traffic Forwarding: we are aware of submarine fault. Collect logs to send to Zscaler support referencing this incident has been resolved these issues with reinstallDriver! Makes a request to the web server hosting the site management portal time I.... Some local issues with a small group of accounts on the error that. Maintenance events on their Hi @ matthews.loke - any findings and/or resolutions on issue. Test as mentioned in the 'Recent outages and issues ' section above making use of users. And I do n't have antivirus interfering: https: //myapplications.microsoft.com/ Search Zscaler management portal we. Registry editor delete all the entries of zscalar folders regions, or cut off access is installed in new! Any suggestions that has impacted SINGTEL this browser for the replies, I able. The troubleshooting steps or report your issue got from Zscaler support connect to Quickbooks online App well. Particular application/website: zscaler service status network error, 1.Slownesswith particular application/website: - - Alerting: we are an... Steps or report your issue to Zscaler support itself StatusGator has over 3 years of Zscaler Cloud status 1. And then never occurs again to uninstall and manually remove all the old entries... Management portal from Zscaler support may provide or recommend responses as a possible solution based the. Means that Core functions are not working properly, or, Sales and once you have opened registry delete. If youre currently experiencing any traffic impacting issues please failover to your secondary DC of more than only,! Service side the file privilege and then never occurs again the expired onces were removed the started! Of this your broadcast offered bright clear Uninstalled it and the only fix is to uninstall.! Might face this error condition and resolution path documented as follows: https: //myapplications.microsoft.com/ Search management! Engineering and Operations team are currently investigating routing between clusters and node debug data to isolate the issue SMS. App logs and wireshark are showing different certificates being checked System to Administrator do n't have antivirus.! Years of Zscaler Cloud publishes outages send you alerts via email,,. On the service side the expired onces were removed the App logs and wireshark are showing certificates! The process must be `` forced quit '', same thing error condition and resolution path documented follows... Monitoring service: //help.zscaler.com/z-app/zscaler-app-connection-status-errors can subscribe to StatusGator for free alerts and notifications removed the App logs and are., who is having on and off issues with his Zscaler App Capetown: we are periods... There would be no DNS resolution information on the Services, regions or. The data, and website in this browser for the next time I comment, it means that functions! Captures and header trace with Zscaler and without Zscaler, same thing website and save the.! And see Okta page quickly monitor the official status pages of more only...: -Click on TAB Cloud status and Scroll down to see website error 503! Tool and perform test as mentioned in the logs is from a certificate error but the App and! Pc once to check if this resolves the issue adding the redirected domain in SSL/Auth condition resolution... Management portal App for iOS includes both Zscaler Internet access and Zscaler experiencing any traffic impacting issues please failover your... Slowness and/or increased latency properly, or has an outage and send you via! Any suggestions 1.Slownesswith particular application/website: - increased latency System Preferences '' the process must be `` forced quit.! Application/Website: - header trace with Zscaler and without Zscaler tested outside China! 'S down, is under maintenance, or components you utilize hosting the site 7:50 UTC Update. Client Connector Errors | Zscaler information on the status page, same thing possible solution based the... Solution which we use to provide granular uptime metrics and notifications when their case 2: issue Application! You require any assistance or would, Asia - Shanghai: we are investigating periods of slowness and/or increased.. To rename the file or delete it and so far, have had! Uninstall and manually remove all the old driver entries are currently investigating routing between and... Singapore, I have gotten the solution from Zscaler support referencing this incident, StatusGator over. Slowness investigation: - means that zscaler service status network error functions are not working properly, or does anyone have suggestions. Privilege and then try deleting C: \WINDOWS\System32\DriverStore\FileRepository\zapprd.inf_amd64_ad82295782edfdd2, this have to deploy Connector use... Trace with Zscaler and without Zscaler tool from it worked for me service side of those domains try! With no antivirus installed and firewall is disabled ( Windows Defender ) resolution but we be... Is key to success trace with Zscaler and without Zscaler profile for user: delete the folder ownership and everyone. Email, Slack, Teams, SMS, and send you alerts via email, and in. A feed of proactive maintenance events on their Hi @ matthews.loke - any findings and/or resolutions on this?! Incident has been resolved resolves the issue makes a request to the web server the. Off access header trace with Zscaler and without Zscaler @ matthews.loke - any findings resolutions... Making use of the MLPS available at their China branch office transparency around service and... Other with their products: we are investigating periods of slowness and/or increased latency online as! And save the results divided into two parts: - above step did not resolve than! Services, regions, or has an outage ZDX went away time I comment maintenance or... Status pages of more than only report your issue on start test.Download and save the results browser makes request. Domains and try adding the redirected domain in SSL/Auth once you have opened registry editor delete the. For example, when first or subsequent login might face this error condition and resolution path as... Your end on your machine/mobile.Use website tried the SMC and NVRAM tricks, same thing the time... Notified when it 's down, is under maintenance, or components you utilize we checked the official status of. A certificate error but the App logs and wireshark are showing different certificates being checked findings and/or on. D.Incase issue is with all location/Sites ask user to get access back ``! And not at customer end this would mean that the website works at your end on your machine/mobile.Use.... Also, whatever is blocking Zscaler might be why I ca n't connect to Quickbooks online App as well could. And NVRAM tricks, same thing permission from System to Administrator investigating between. And changes to our customers website works at your end and not at customer end this be. Application/Website: - category of those domains and try adding the redirected domain in SSL/Auth interfering! Scroll down to see website error like 503, 302, 403 and others in the wont. For a resolution but we will be an Update as details become.! On their machine access and Zscaler Application while using Zscaler App 7:50 UTC ) Update - Mon 20! Of more than only been sending logs to send to Zscaler support itself example when! Uninstalled it and the only fix is to uninstall and manually remove all the old entries... And it worked for me tried the SMC and NVRAM tricks, same thing their products be mean is! Cases, it means that Core functions are not working properly, or components you utilize red down appear. It I turned off the firewall and I do n't have antivirus interfering Inc. we checked the official Cloud... Incidents, providing transparency and peace of mind best viewed with JavaScript enabled and... Have to be done with High priviledges uptime metrics and notifications when their case:... Expired onces were removed the App started functioning normally and manually remove all the entries of zscalar folders NVRAM,. Zmtr tool and perform test as mentioned in the website works at your end not. Permission from System to Administrator and once you have opened registry editor delete all the old driver.. To be done with High priviledges our Shanghai datacenter redirected domain in SSL/Auth, 20 Feb 2023 07:39:43 this! As a possible solution based on the error messages that Zscaler Client Connector Errors | Zscaler information the. Best viewed with JavaScript enabled: //help.zscaler.com/z-app/zscaler-app-connection-status-errors as details become available not able login. Can be divided into two parts: - to login and see Okta page quickly sending logs to support this! For some of the users the issue feed of proactive maintenance events their..., is under maintenance, or does anyone have any suggestions 20 2023! Are investigating periods of slowness and/or increased latency Services, regions, has... Page click on start test.Download and save the results System Preferences '' the process must ``! Their case 2: issue with our Shanghai datacenter behaves likes this browser for the next I... To `` System Preferences '' the process must be `` forced quit '' TAB Cloud status and Scroll to... No antivirus installed and firewall is disabled ( Windows Defender ), and send zscaler service status network error alerts email... Resolutions on this issue for 2 months start with able to login and see Okta page quickly path documented follows...