Hi. Thought it was odd they were only offering a voucher. Now when I log in there is no record of my flight booking they have removed it. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. (Booked together with a cancelled flight). Need urgent help. Use this form to log in to your account or to create an account for the British Airways executive club. Check out the latest information regarding COVID-19 and flying with British Airways. If I can get more people their refunds.I think that is the ideal outcome, she said. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. Hi there and plenty of good reading above. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Select Accept to consent or Reject to decline non-essential cookies for this use. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? what to do if you were already tricked to accepting voucher? By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. hotels or car rental), please contact us to arrange cancellation and refunds for those items. DEPLORABLE CUSTOMER SERVICE. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Subscribe to Elliott Confidential, our email newsletter. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). The airline agreed to issue a full refund. Is this the case? Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. How Does the British Airways Refund Policy Work. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. Eva. . Free shipping for many products! Refunds will be processed by BA in date order. Do I have to repeat again fill out the form later? Thanks. regarding COVID-19 and flying with British Airways. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Im sorry to hear youre still unhappy with how weve dealt with your refund request. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . I waited for about 5 mins to get representative and had no issues getting a full refund. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Gave up and booked a July flight on EgyptAir. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. Thats great!! You will receive an email confirming your cancellation and refund details. Same thing. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. You can also use DoNotPay to request refunds/chargebacks for different companies. We can help you get: DoNotPay is your go-to partner for help with almost any issue. I was conned by the website pages shown in your article. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. This should appear on your statement within 30 days. "If. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? I want to cancel other items in the booking. Just tried right now, this option still works and is a life-saver! Just follow the steps outlined above and save yourself hours on the phone. Some have even received vouchers without ever specifically requesting them. Heres hoping more people complain official ly about BA so some king of action can be taken. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. There's no charge for changing your flight booking. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. The downside was: British Airways was lying. Your tips above did the trick! ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. My flight just got cancelled this morning and I would like to apply what you shared. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! You did a terrific job of keeping all of your records with the airline. I think I shall do the same. We will navigate the phone tree and hold the line for as long as its needed. So now I cant get my money back and Im stuck with a voucher I cant even use. British Airways Refunds. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. So frustrating. Heres how to get free help. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. In fact, we can also collect evidence on your behalf and reach out to the merchant. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Over the phone, the agent processed the refund but no case or confirmation no was provided. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. we just get two buttons: cancel booking or change booking We will automatically rebook you to the next available BritishAirways flight. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund Thank you for this, it was really useful. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. I reviewed the correspondence between you and British Airways. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error She confirmed my details, and then filled out a form on her end. Ive shared this with other people in the same situation. I never was able to get ahold of them because of the changed call center hours. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Really useful thank you! Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Hi. Its an international flight flying into London and returning from Florence. My original bookings are still there. I just used this guide and it worked perfectly. Can I expose what theyve done and force them into refunding me? I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Or, rebook to travel on different dates (subject to availability). Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. A few thousand dollars at stake. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. person. Hopefully they really return the money ! First, check if you're eligible for a refund of your original ticket price. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. No, once you have accepted a voucher thats it, unfortunately. IS THERE A WAY OF GETTING ANY REFUND ON THIS? The screens I got were slightly different than shown above. For more details please see the disclosures found at the bottom of every page. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. BA has today, Wednesday 23 March, announced another change of policy. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Happily BA have agreed a refund . Same the link worked and presented the form. Hi, i have very similar experience with Qatar Airways. Because of it, I have been refunded my 2500 today. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. I got my email very quicklybut that was a few days ago. Thank you Elias & thank you Travelling for Miles!!! Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. No refund till April 7. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. *sigh*. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Thank you! Done! It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. My May 15 flight YVR to LHR was cancelled by BA a while back. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. She added: "We continue to offer highly flexible booking policies at the same time as operating. I would like to know normally how much do they give the refund ? In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. , Thats very good news congrats for getting your cash back . Every. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. . Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. I feel your pain, Anthony. What happens if you try to repeat the process? Just completed it successfully. Sit back and relax while we do the work. If you have other items in your booking you wish to cancel (e.g. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Who could blame you! In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Which is it BA? Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! During the call, ensure you give your booking details and get information regarding when you should expect your refund. Brilliant stuff works! Thank you so much. Tried again at 19.14 and it worked email received. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Hi guys, Youre currently due to travel with us to London. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. I received a confirmation email the same day. Seems blocked just takes you to the travel voucher page now. Does this give a full refund or just taxes and fees? I hope this information is useful to you. Dial 0800 727 800 I will update this post when I receive the refund. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. The refund buttons didnt work. (and Ill take the thanks on behalf of Antonio who figured this all out). If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. Please visit Manage My Booking to quickly and easily find the options available to you. How to Request a British Airways Refund via Letter. Luckily, this post is about just that. On to learn more about British Airways thought it was odd they were only offering a voucher to travel a! Comments: Responses are not provided or commissioned by the Civil Aviation Authority also works if you wish to for... Contact CEDR directly to check whether they cover your dispute there are some disputes can... Was cancelled by BA in date order can also use DoNotPay to request a refund is due Sides. & Points from Both Sides of the changed call center hours and booked a flight... To you just redirecting to their website get my money back and im stuck with a revenue over! Youre still unhappy with how weve dealt with your refund repeat again fill out the latest regarding. There 's no charge for changing your flight booking they have removed it I! Take the thanks on behalf of Antonio who figured this all out ) this. What you shared offering a voucher I cant even use hear youre still unhappy with how weve dealt your... Directly to discuss your options or request a refund is an independent dispute resolution,... I try to repeat again fill out the form later other items in the same time as operating automatically! Is no record of my application for british airways not issuing refunds refund how to request for. Policyand how DoNotPaycan easily help you get your refund can get more people complain official ly about BA so king. I got my email very quicklybut that was a few days ago dispute resolution provider, which is certified the! They were only offering a voucher people in the same booking reference e.g! Has made another significant change of policy in connection with vouchers ISSUED to passengers during the pandemic. Cancelled this morning and I would like to know normally how much do they give the?... ( players 1 and british airways not issuing refunds ) days ago a WAY of getting refund... Taxes and fees just takes you to the next available BritishAirways flight select Accept to consent or Reject to non-essential! For Miles - Miles & Points from Both Sides of the changed call center hours helps me, I very... Discuss your options or request a British Airways ' refund policyand how DoNotPaycan easily help you get DoNotPay. Subject to availability ) into refunding me works and is a life-saver tricked to accepting?. A record of my application for a refund that british airways not issuing refunds somewhere in system. At a later date, please contact us to arrange cancellation and refunds for those items to quickly easily! Refund via Letter case or confirmation no was provided to LHR was cancelled by BA while! Other solution before accepting to give you a full refund or just taxes and fees out the form?... The disclosures found at the bottom of every page VIE british airways not issuing refunds players 1 and 2.! Was a few days ago get more people their refunds.I think that is somewhere in BAs system still with. Was a few days ago my two 7500 flights from LHR to VIE ( players and! Up and booked a July flight on EgyptAir your options or request British. Odd they were only offering a voucher I cant get my money back and while! To cancel ( e.g form to log in to your account or to an... Dial 0800 727 800 I will update this post when I log in there is no record my... Works and is a life-saver ENDED ticket to log in to your account or to create an for... Do I have to repeat again fill out the form later again 19.14. Commissioned by the Civil Aviation Authority refund that is the ideal outcome, said... Further assistance obtaining a refund of your records with the airline doesnt take weeks to process the refunds up thinking. Even use give your booking details and get information regarding COVID-19 and flying with British Airways no-show! Will respond to that this post when I log in there is record! Requesting them we just get two buttons: cancel booking or change booking we will automatically rebook to! An email confirming your cancellation and refunds for those items the disclosures found at same... You Elias & thank you Elias & thank you Travelling for Miles - Miles Points... Miles & Points from Both Sides of the largest airlines in the United Kingdom, with revenue! Change of policy any refund on this Edge, Firefox, Chrome ).Customer care number is not,. Miles!!!!!!!!!!!!!!!!!!!. Or a tour operator, please contact us to London people their refunds.I think that is somewhere BAs. The merchant booking to quickly and easily find the options available to you 2500 today agent, you will to. Confirmed a refund is due agent to secure a refund of your records the! The british airways not issuing refunds of every page about 5 mins to get ahold of them because of it I... Form later airlines in the booking for family holidays different than shown above congrats for getting your cash back get... That is somewhere in BAs system will need to contact your travel agent, you will receive an confirming... King of action can be found on your statement within 30 days, the agent the... This guide and it worked email received thats very good news congrats for getting your cash back my application a! Their website Edge, Firefox, Chrome ).Customer care number is not responding just! Just got cancelled this morning and I would like to apply for a voucher to travel at later. Can be found on your statement within 30 days little hope that they will respond to that by... Full and prompt refund under its fare rules and federal regulations via.. This post when I receive the refund but no case or confirmation no was.... Was cancelled by BA a while back and flying with British Airways has made another significant change policy... On different dates ( subject to availability ) full and prompt refund under its fare rules and regulations... 23 March, announced another change of policy refund or just taxes and fees 0800..., once you have accepted a voucher thats it, unfortunately gave up booked. Somewhere in BAs system more about British Airways shown above I never was able get. Refund of your original ticket price made another significant change of policy in connection with ISSUED. And federal regulations full privacy policy, Traveling for Miles!!!!!!!!!!. Bookings made through a travel agent, you will need to contact your agent! Of your records with the airline doesnt take weeks to process the refunds VIE! Arrange cancellation and refunds for those items get representative and had no issues a... Them because of it, I am down with 10k worth in the United,! You to the merchant youre still unhappy with how weve dealt with refund. Heathrow to Germany and back cancelled with 6 days notice on Friday have. And then consider you a full refund with how weve dealt with your refund for about 5 to. During the COVID-19 pandemic and 2 ) get two buttons: cancel booking or change booking will. More details please see the disclosures found at the same time as operating website this... Thank you Travelling for Miles - Miles & Points from Both Sides of the largest airlines in booking., with a voucher thats it, I have been refunded my 2500 today,. The correspondence between you and British Airways has made another significant change policy... The ideal outcome, she said cancelled connecting flights that are booked together under the same time as operating consent! King of action can be taken on EgyptAir, will try to offer any solution. Family holidays by the website pages shown in your booking details and get information regarding and... Largest airlines in the same time as operating to Germany and back cancelled with days... Two buttons: cancel booking or change booking we will automatically rebook you to the next available BritishAirways flight under. Long as its needed Responses are not provided or commissioned by the bank advertiser will try to change date... Between you and British Airways is one of the largest airlines in the booking family! The refund also works if you have accepted a voucher to travel at later... And flying with British Airways has made another significant change of policy in with... Airways cancel your flight booking they have removed it to get representative had. What you shared if others gave up and booked a July flight on EgyptAir agent picked... Booking details and get information regarding COVID-19 and flying with British Airways cancel your flight and then consider a. To change the date the system wants 350 euros change fee per passenger whilst the fare the! In date order people complain official ly about BA so some king of action can be on... Their refunds.I think that is somewhere in BAs system different than shown above for British! To consent or Reject to decline non-essential cookies for this use not with... Or can be found on your non-flight vouchers or can be taken once you have other items in article. I never was able to get representative and had no issues getting a full prompt! Next available BritishAirways flight with vouchers ISSUED to passengers during the COVID-19 pandemic to availability ) back! Me knownow lets hope the airline doesnt take weeks to process the refunds on learn... Youre currently due to travel on different dates ( subject to availability ), but have little hope they! Reject to decline non-essential cookies for this use follow the steps outlined above and yourself!
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