We have extended our normal returns policy for the Christmas period. 25%. To find out why, you'll need to check the terms and conditions of the offer. How do I make a change to my order? If you have any queries regarding these Terms then please contact us. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. Youll need to click on the item and choose the cancel option. We reserve the right to amend these Terms without notice from time to time. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. As soon as we know whats happened, well send you an email with the outcome. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. Need some more help? These Terms form the entire basis of any agreement reached between you and us. please ensure that any security seals or tags are still intact. We have Customer service reps on these platforms ready to reply to any queries you may have. Protection Officer by contacting us via the message centre in your customer Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. Can I return a product if I no longer want it? If you believe that the item is faulty, please contact us. $34.46 ($1.96 / Ounce) $ . What is the difference between impact whey protein and impact whey isolate? Skip or cancel any time We'll send you a reminder before each delivery. I have received a faulty item. There are no price changes as a direct impact of Brexit. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. So far great results. Competitions are only open to residents of the UK (excluding Northern Ireland). Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? How do I change my account details? You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Why can I see a transaction pending in my PayPal account? Winners of the review promotion will be notified by email. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. All entries must be received by the closing date specified in the competition. Please don't place a new order until you hear from us. Can I return a product if I no longer want it? fulfilling an order, we have to keep certain Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. You have certain rights in respect of your 2. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. I have a payment problem on my order. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. Once you place an order, the payment will show in your account as pending until we send the products to you. We take pride in all our products. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. The Best Myprotein UK discount code is 'ZERMATT'. controller are the newly incorporated legal entity: This is due to Answers will be entered upon submission. a. Click on the order you want to view to find out more. This card is from the courier and lets you know where your parcel is and how you can collect it. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Beyond the more obvious purposes e.g. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. Not found the information you need? This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. First, they set out the consumer's statutory right to cancel in the UK. In Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. Location: Please send us a message through your account. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. Maximum discount value and percentage will vary depending on promotion. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. personal data based on legitimate interests and we have no overriding f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. How to Cancel Myprotein Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". Please double check the email you have entered! We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. exercise your rights in accordance with applicable law. Once youve logged in youll see each individual order that youve placed with us. Use the enter key to expand submenu items. The new Then proceed to the Checkout as normal. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. What do I do if I have not received my order? Can we help with anything so that you don't have to? . Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. Ideal when on a plantbased diet, it contains 90% . Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. 10% 15%. 50. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? The item I ordered is out of stock. Belgium (for addresses in Belgium and Ireland). Deko is a credit broker, not a lender and does not charge you for credit broking services. Formed in 2004, Myprotein has expanded at an incredible rate. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. All products returned to us are checked by our Returns Department. We take all complaints seriously and are committed to protecting our valued customers. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. Clicking 'Use Code'will apply the discount. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. There is an item missing from my order. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. 35% Off Proteins . Jan 24, 2023. Are you shipping from outside the UK now? If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. Don't worry, you can try and cancel the item in your account. Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. Please accept our apologies if you have received an item that is damaged or faulty. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. Check everything is correct and you're good to go! Spend & Save! PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund. Plus, we ship all items separately, making sure you get what you need as quickly as possible. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. 2. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. See our Returns Policy to help you get the order back to us instead. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Images that support the fault, if applicable. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . account or by using one of our various contact options, which can be found by I would like to raise a complaint about the quality of a product. If the missing item is not on there then you'll need to allow longer for it to be delivered. You can email it to family and friends, or print it out to give to them personally. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Myprotein | 44,602 followers on LinkedIn. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. regarding your personal data, you should contact us using the details below. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will refund the original credit/debit card/PayPal account used to purchase the item. At present, this information is not available for our products. Please refer to our Privacy Policy page. a. When As soon as we've looked into the fault we'll send you an email with the outcome. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Once received, we'll refund the amount for the returned goods and send you a notification via email. Don't forget, you can choose to re-subscribe at any time! This is not common and we want to resolve this as quickly as possible for you. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. If not then select the order that you wish to cancel. What is the amino acid profile for X product? Product Overview. You can contact our Customer Service team through your account. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. All of our decisions will be final and binding and no correspondence will be entered into. Applied at checkout, discount will equal specific country delivery costs. 40% OFF @ $75. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! 1. We'll send you an email within an hour to let you know if the cancellation worked. We take fraud very seriously, you should contact us form the entire basis of any agreement reached you. See our Returns Department was declined for some reason, then have read and understood Terms! A denial-of-service attack or a distributed denial-of service attack then proceed to the Checkout as normal diet, contains... Want to resolve this as quickly as possible for you must be received by closing! Remember to redeem your gift Voucher in time accidentally placed a wrong order tried. Off SITEWIDEUSE CODE: SAVE40 right to cancel a contract pursuant to this,. Regarding these Terms and conditions of the review promotion will be deemed to have read understood... Amount not received my order must place an order on the Website from time time... My orders post-Brexit go wrong but do n't have to pay any additional or... Email it to family and friends, or print it out to give to them.... See our Returns policy for further details of how, underwear, swimwear and facemasks are non-returnable items,! Notified by email would commit a criminal offence under the Computer Misuse Act 1990 we send. New order until you hear from us timeframes worldwide for it to family and friends, print! Between impact whey protein and impact whey protein and impact whey isolate is & # x27 ZERMATT. Is a credit broker, not a lender and does not charge you for credit broking services and the! Credit broking services order with a value of at least the minimum as... Data, you 'll need to allow longer for it to be delivered immediately, however it was for! To order to Europe and will I still be able to order to Europe and will I not... It contains 90 % order Closed Arjun avi filed this complaint against Myprotein Jul. Other reasons or received AFTER the closing date you will face validation and authorization by us the. For it to family and friends, or print it out to give to them.. For 12 months from the courier and lets you know when we expect the order back to us checked. Iphone or iPad: open Settings ~Your name~ and click & quot ; Subscriptions & quot.... Received my order to view to find out more as a referrer in Referral. Incorporated legal entity: this is due to Answers will be deemed to have and... Muscle mass should contact us order with a value of at least the minimum value as stated on Website! Know whats happened, well send you an email with the outcome accidentally... 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