Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I took all the risk unknowingly. , Plumbing or electrical make your first call to Parker And Sons. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Thanks for nothing pat Mack Fine. The original invoice was modified by making changes, i.e. Lastly, this guy was supposed to "have experience with Solar systems". 5.0 Kathy M. Laveen, AZ. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. This rating has decreased by -3% over the last 12 months. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. He fixed half the issue and left I. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. He checked all my emergency shut-off values in the house and washer hoses . Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. They are curious and clean up when finished. There are still labor laws to abide by! Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. We offer the expert services you need at prices you can live with. Report. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. ******* said that is not what she sees on the invoice. (A plumber came in the day before and charged $950 for a day's work.) The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. We are very . They were efficient and timely manner. Find out how we combat fake reviews. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Electrical. See details. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. The sales people and technical staff were efficient and professional. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Now the heating unit portion is not heating. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We also offer installation services for new equipment. Pros & Cons are excerpts from user reviews. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Parker & Sons is currently rated 4.4 overall out of 5. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. We also have a Tucson site. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. They were excellent, professional and friendly. Marion, we love it when our techs hit a grand slam! Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. I had to buy a new one! Neither have returned my calls.It will be in upper 30s tonight. We originally had George Brazil come out and they gave us a decent estimate at first. Is this even legal? Anyhow, we were desperate. There was installation all over my clothes. 21 complaints closed in the last 12 months. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. The ease of their financing terms made it a very easy decision to make. Cons Challenging to get quality leads and minimal commissions. I think a lot of people stick around because we make such good money. Total of $818 plus tax. Work in an air conditioned environment; no door knocking. Read what our customers -- people just like you -- have to say about our products and services. They were able to come out SAME DAY and get our AC back up and running. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. They explained every single thing they did. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. There employees have damaged my AC unit from all the work they have attempted to do. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Please let us know if there is anything else we can assist with as were always happy to help. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. My boss tried to do something about it but we still have to do it then I found a bug. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. The ** unit has never worked to cool house since the installment. We also ensure all reviews are published without moderation. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Why was replacing the coil not recommended? Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. This concern has been brought up to ********** and we will work with them to figure out why this happened. I contacted Parker and Sons and technician came out on 08/11/22. And it happen twice. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I went on line and found the parts and saw the prices and realized they ripped me off. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. BBB is here to help. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! This has been almost a year and didnt their installer saw there was a hold in the air ducting? Yelp users havent asked any questions yet about Parker & Sons. It was a mistake to go with Parker & Sons. Installation required creating a plumbing loop since this house was not built with one. Parker and Sons are thieves!! Over priced wanted to charge $1200 for replacement motor. Claim your profile to access Trustpilots free business tools and connect with customers. Once we received her BBB complaint,we immediatelyreached back out to the customer. Parker and sons offered a $1000 rebate through ********** which has never been provided . This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Outrageous. They said they'd refund $1700, and then perhaps my review would become more positive. I warn you do not use them. The SRP rebates were supposed to take out some of the price pain. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. I told my boss and she told upper management but they got mad at us. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". International Association of Better Business Bureaus. Be warned. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Once they fix something its fixed right, dont have to call them back for the same thing again. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. 12. Wish I could leave more then five stars.We had a plumbing emergency. So $3250 for 8 hours of labor. Justin was so nice and professional. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. My ac was out again last night due to another failed thermostat. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Doesn't matter if you have install or not Keep your family safe. Stayed to make sure it was working. They are not authored by Glassdoor. Companies can ask for reviews via automatic invitations. Phone calls to management were not returned. Beat local competitors. Call us at602-344-9027to speak with a live person about your specific concerns. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. page 2. This company care about it's people and they strive for growth and opportunity. Parker and Sons is a life savor. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. They did air-conditioning work for my heater. Submitting a response indicates a willingness to work with customers to make things right. I also had the electrician replace an outdoor fan. Luckily, my next call was to Parker & Sons. Dont know his name, but u have Gem with him, working for ur company. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. I woke up with a rainstorm in my living room after a pipe burst upstairs. That's the absolute basics and he lied about it. Interactions with customer service as wells as the techs on site have always been easy and helpful. Is not what she sees on the invoice hottest conversation with your colleagues anonymously take out some of the pain. That he could n't fix in 2 years boss and she told upper management but they got mad us... 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